Academic Support Coordinator jobs in North Carolina

SPH - Student Affairs-460140

Student Services

06/06/2024

06/19/2024

No

Permanent Staff (EHRA NF)

Academic Coordinator

EHRA Non-Faculty

01001661

NF0008210

Full-Time Permanent

1

40

North Carolina, US

$44,280- $60,600

07/15/2024

Student Affairs at the Gillings School of Global Public Health provides an array of services and resources to prospective, admitted and current students. We aim to enhance student development by providing a supportive and safe environment in which you can achieve academic, social and professional success.

We coordinate major schoolwide programs such as orientations, a student activities fair, a career and internship fair and professional development workshops. We work to recruit excellent students; coordinate diversity outreach programs to expose high school, undergraduate students and professionals to the field of public health; and offer career services for current students and recent alumni.

The Academic Coordinator is the primary point of contact for an assigned group of Gillings students. This individual works through Student Affairs as well as in partnership with relevant academic departments and Academic Affairs in supporting each assigned student by guiding their educational planning and progress, connecting them with resources that will maximize student success, proactively identifying and helping remove barriers, and responding to all types of issues identified by the student or by faculty that could impede student progress.

In support of the Gillings School enrollment, retention and graduation goals, provides direct academic advisement and support to students within a designated caseload by program/concentration. The Academic Coordinator uses a high touch approach, maintaining a wide network of connections and collaborating flexibly with faculty, program and unit leaders, and with other Academic Coordinators to ensure that each student’s experience is maximized in a positive way and that they help facilitate necessary linkages across students and the programs they are enrolled in. The Academic Coordinator is a key part of recruitment and admissions activities, working closely with faculty and with Enrollment Management staff to help attract and admit top students.

Relevant post-Baccalaureate degree required (or foreign degree equivalent); for candidates demonstrating comparable independent educational or instructional activities related to the delivery of student advising and counseling or student personnel services, will accept a relevant Bachelor’s degree (or foreign degree equivalent) and 3 or more years of relevant experience in substitution.

Essential Qualifications:

• Experience developing and delivering student services with direct impact on students’ educational experiences.
• Higher education experience including work with students in the specific degree levels supported (bachelor’s, master’s and/or doctoral).
• Knowledge and experience delivering student advising and/or counseling services. This position must be able to interpret student needs and provide individualized service in a timely manner, as well as deal with students who may be confused or demanding.
• Ability to master comprehensive subject matter expertise about multiple Gillings academic departments, programs and/or concentrations, including networks of faculty and their research interests.
• Strong organizational, analytical, prioritization, and problem-solving skills.
• Ability to effectively analyze ambiguous information and respond appropriately.
• Track record that demonstrates service orientation and passion for serving students.
• Demonstrated ability to manage high volume of requests and tasks efficiently, with high level of accuracy.
• Resilience; demonstrated ability to problem-solve, while maintaining a positive, solution-focused approach.
• High degree of professionalism and a demonstrated ability to maintain a high degree of confidentiality in sensitive situations.
• Extensive ability to communicate in both written and verbal form, with a wide range of stakeholder groups, including multicultural competencies and experience working with diverse populations.
• Ability to work collaboratively and cultivate and sustain relationships with diverse audiences.
• Ability to ensure and apply compliance with university and external policies and regulations.

Preferred Qualifications:

• Master’s degree in related area such as student affairs, education or counseling. Bachelor’s degree with equivalent training or experience may be substituted.
• If position serves online student populations, experience understanding and helping overcome challenges experienced by online students.