Account Management Director jobs in Massachusetts

Who are we?

At Consolidated Concepts, we're redefining cost reduction and profit optimization. Our mission is clear: empower multi-unit restaurants to thrive by simplifying their supply chain and procurement processes. As a Buyers Edge Platform brand, we transcend the conventional, leveraging collective purchasing power to provide our clients with exclusive pricing on essential products and services. Our comprehensive suite of solutions includes a Digital Procurement Network, Fresh Solutions, Supply Chain Management, and innovative SaaS Solutions. We take pride in supporting a diverse array of clients, ranging from the pioneers of emerging concepts to the established titans of national franchise brands. 

Who are we looking for?

We are seeking to hire a Senior Director of Account Management who will guide the Consolidated Concepts Account Management leadership and Account Management teams to penetrate additional opportunities for the Platform within the existing client base of Consolidated Concepts, as well as deepen relationships to ensure longevity of clients with the GPO. You will help drive new business through BEPL brands and preferred Manufacturer partners, as well as outside business by adding profitable value and revenue into the company. The focus for this position is high level strategic analysis of all offerings to prioritize what’s best for the client and Platform, including optimizing GPO participation and the client experience. You will serve as a liaison between CC account management and all internal brands to improve processes, develop and drive campaigns to best serve clients.

This position will ideally be based in our Waltham, MA office on a hybrid schedule. We are unable to offer sponsorship for work authorization for this role. 

Your impact:

• Leadership and Team Management
  • Coordinate and schedule team trainings around account maintenance and upselling
  • Conduct on-going meetings and calls to communicate frequently with Management and Account Management teams on updates, information, concerns and opportunities
  • Have full understanding of all brands and their unique processes, as well as a strong understanding of our competition in the industry and positioning
  • Ensure all internal systems and databases are up-to-date with client information, all potential and current client/lead information
  • Mentor and develop direct reports and all account management team to ensure best client and account manager experience.
  • Set clear performance expectations, conduct regular performance evaluations, and provide constructive feedback to team members.
  • Foster a collaborative and supportive team environment, promoting knowledge sharing and cross-functional collaboration.
  • Focus on career development for all Account Management team members
• Client Relationship Management:
  • Develop and maintain long-term relationships with key clients, understanding their business goals and identifying opportunities for account growth.
  • Address client concerns and proactively resolve issues to maintain high levels of client retention and loyalty.
  • Proactively anticipate needs of CC clients and identify any potential issues. Create recommendations and facilitate action for resolution with the appropriate brands.
  • Review client data and work with Client Operations and Manufacturer Relations teams in driving additional revenue through direct manufacturers programs and optimizations
  • Develop client engagement opportunities specific to CC accounts.
• Account Strategy and Planning:
  • Collaborate with Account Management leadership to develop strategic account plans aligned with objectives.
  • Work closely with the account management team to develop and execute cross sell strategies and initiatives.
  • Conduct regular account reviews to evaluate performance, identify areas for improvement, and develop action plans.
  • Monitor market trends, industry developments, and competitor activities to identify potential risks or opportunities for the company.
  • Representing CC at client and industry conferences client events.
• Collaboration and Communication:
  • Serve as the primary CC contact for internal teams, such as GPO Operations, Sales Operations, Customer Payments, Sales Enablement, and Marketing, to ensure effective coordination and delivery of client solutions.
  • Act as a liaison between brands/BEPL partners and CC Account Management, developing campaigns and ensuring alignment of goals and expectations. Develop training and incentive programs for Account Management around these goals.
  • Ensure that all CC Account Managers have the necessary information and resources to excel in their roles.
• Metrics/Areas of Focus:
  • Account Retention
  • Team Member Retention and Growth
  • Client Satisfaction
  • Process Improvement
  • Team Performance (Meeting individual budgets)
  • Sales Initiatives
  • Cross Functional Collaboration

About You:

• 4-year Bachelors’ degree or relevant experience
• 4-8 years of related experience
• Exceptional leadership skills
• High Proficiency in Microsoft Office (Excel, Word, PowerPoint etc)
• Ability to travel at least 20% - 30% of the time
• Excellent communication, negotiation, and relationship-building abilities
• Analytical mindset with proficiency in leveraging data to inform decision-making
• Innovative and adaptable, with a passion for staying updated on industry trends
• Valid and unrestricted driver's license with the ability to rent a car

Don’t meet every requirement mentioned here? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Buyers Edge Platform and our subsidiary brands, we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this position or others with us!

What’s in this for you?

Amazing coverages to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life and long-term-disability plans! On top of this, we also offer a 401(k) plan with company match.

Invest in your success. We will provide you with a thorough training and development program and offer competitive compensation.

Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don’t have to accrue time off in order to take it! We have half-day Summer Fridays!