Account Services Representative, Sr. provides superior customer service to account holders by responding to questions about their account and processing transactions and fills in as teller as needed. May process account openings, closings, and distributions following standard procedures and regulations. Being an Account Services Representative, Sr. resolves customer issues and escalates complex cases to the appropriate bank staff. Knowledgeable about bank products and services. Additionally, Account Services Representative, Sr. identifies cross-selling opportunities as appropriate, and may refer customers to other bank resources. Requires a high school diploma or equivalent. Typically reports to a manager. The Account Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be an Account Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Position Title: Patient Accounts Representative
Department: Fiscal Services
Reports To: Patient Financial Services Manager
Supervises: N/A
Entry Level Qualifications:
High School Diploma and one (1) year experience in billing/collections in a healthcare setting. Must be able to type accurately at 50 wpm. Must be able to work with minimal supervision and have good organizational skills and be able to communicate effectively.
General Responsibilities:
Billing and collection of all claims (insurance & private pay).
Know and abide by the general provisions of 42 CFR Part 2, "Confidentiality of Drug and Alcohol Abuse Patient Records", and 45 CFR "Health Insurance Portability and Accountability Act." This position has unrestricted access to patient identifying information.
Essential Functions: