Annuities Customer Service Supervisor oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Being an Annuities Customer Service Supervisor has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Supervisor typically reports to a manager or head of a unit/department. The Annuities Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Annuities Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Customer Service Representative (Onboarding Team)
Wilmington, DE (Onsite)
Monday - Friday, 9am- 6pm
This role will be focused on and responsible for onboardings for multiple corporate services, including, but not limited to;
company registration, registered agent, annual report, and dissolution. You will also be responsible for retrieving information from cases in Salesforce for review, reaching out for missing or conflicting information, and order placement / set-up.
Working with sales, customer service, and fulfillment teams to transition new customers successfully and seamlessly into CSC or help grow our existing customers’ portfolios.
Our customer service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth.
You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you’re encouraged and expected to be your best.
We’re a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business.
Some of the things you’ll be doing :
What technical skills, experience, and qualifications do you need?
Candidates for this position must be eligible to work in the country without sponsorship
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Last updated : 2024-05-30