Annuities Customer Service Supervisor oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Being an Annuities Customer Service Supervisor has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Supervisor typically reports to a manager or head of a unit/department. The Annuities Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Annuities Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
If you're looking for a fun, start-up opportunity where you get to help people every day, look no further!
Our team loves it here so much that Fortune Magazine recognized us as a "Great Place to Work"! We were featured on the NBC Nightly News with Lester Holt (April, 2017) and won the HubSpot 2016 Inbound Pitch-Off against hundreds of other start-ups. We have also been highlighted on The Today Show, in The Washington Post, on Fox News, and on The Dave Ramsey Show! We also signed a deal with Shark Tank’s biggest Shark, Mark Cuban!
We're growing and looking to add more Sharks to the Tank so we can continue to "WOW" our customers with exceptional service. We will give you all the tools you need to succeed in this role and you will have fun while you’re doing it.
As the Customer Service Supervisor you will be responsible for Supervising a Team of Customer Service Representatives. You will be expected to meet all internal and external SLAs (direct and partner), create and maintain a great team culture and constantly look for ways to improve the customer experience and automate processes for efficiency.
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