Appeal Resolution Supervisor jobs in Missouri

Overview

InteLogix is seeking a Recovery Resolution Specialist to join our organization. In this role, you will manage incoming calls from customers seeking assistance with past debts, negotiating settlements, or addressing potential fraud cases.

Recovery Resolution Specialists will be responsible for educating customers on debt and credit reporting matters, offering tailored solutions with care through proactive education on consumer rights and best practices, legal risks will be mitigated and optimal outcomes for customers will be achieved.

You will also be responsible for engaging with customers via inbound calls or email to address unpaid debts and credit concerns, taking the appropriate actions and documenting as necessary.

All Recovery Resolution Specialists will undergo four weeks of comprehensive training, including two weeks of classroom learning and two weeks of on the job training.

Who we are

At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions.

With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.

What's the role about?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What's in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement
• Access up to 50% of earned wages (capped at $500 per pay period)
• Remote work in the Weldon Spring, MO market and surrounding areas

Responsibilities

• Manage a high-volume workload efficiently
• Handle inbound calls from both current and former Verizon customers
• Collaborate with external collection agencies as necessary
• Facilitate payment collection, negotiate settlements, and liaise with collection agencies
• Review credit disputes for discrepancies and validity
• Achieve monthly production and quality targets established
• Maintain accurate and concise documentation of all account-related activities in client systems
• Perform an additonal tasks assigned

Qualifications

What We Look for in a Candidate

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer / technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Excellent communication skills, both, oral and written
• Ability to effectively multi-task
• Superb attendance, so you can be there when our customers need us

All job offers are contingent upon completion of drug screen and background check.

Last updated : 2024-05-29