ATM Manager (Service & Operations) is responsible for managing and maintaining efficient ATM operational processes. Accountable for service quality, network marketing, and scheduling cash balancing and replenishing services. Being an ATM Manager (Service & Operations) responds to and resolves customer issues. Manages projects to increase usage, reduce operating costs, and decrease fraud and risk exposure. Additionally, ATM Manager (Service & Operations) coordinates repairs and upgrades with vendors or service providers. Requires a bachelor's degree. Typically reports to a director. The ATM Manager (Service & Operations) manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an ATM Manager (Service & Operations) typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Under general direction of Service Manager, Services bank equipment and/or security systems in financial, commercial, and residential areas, including security systems, ATM facilities, industrial gates, fire alarms, and more in or around Denver, CO.
ESSENTIAL DUTIES/RESPONSIBILITIES:
JOB REQUIREMENTS:
Education/Experience: Any combination equivalent to education and experience that provides the required skill and knowledge. Typical qualifications would be equivalent to:
Minimum of two years work experience.
High School Diploma or GED
KNOWLEDGE:
NCR ATM’s, Bosch, Brivo, DMP, Diebold, Hamilton, Skilcraft, Ademco, CCTV,
SKILLS:
Troubleshooting
Ability to use hand tools
Customer service
PHYSICAL REQUIREMENTS:
Walking up and down stairs.
Lifting up to 75 lbs.
Working indoors/outdoors in all types of weather conditions.
Bending/crouching to work on machines.
Working in confined areas.
Use of various cleaning supplies.
Climbing ladders.
REPORTS TO:
Service Manager
FLSA STATUS
Non-exempt
HOURS OF WORK:
Monday-Friday with rotating on call
Must be flexible in order to service customers.