Banking Operations Director directs all duties and functions of departments for a financial institution. Plans and accomplishes business objectives. Being a Banking Operations Director establishes standards for work-related policies and procedures. Requires a bachelor's degree in area of specialty. Additionally, Banking Operations Director typically reports to top management. The Banking Operations Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Banking Operations Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Job Description:
Participate in low to moderately complex initiatives and identify opportunity for process improvements within Customer Service.
Review and analyze basic or tactical Customer Service assignments or challenges that require research, evaluation, and selection of alternatives, related to low-to-medium risk deliverables.
Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing understanding of function, policies, procedures, and compliance requirements.
Provide information to client personnel in Customer Service.
Required Qualifications:
2 years of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
Job Types: Part-time, Contract
Pay: $25.00 - $30.00 per hour
Expected hours: 20 per week
Experience level:
Schedule:
Application Question(s):
Ability to Commute:
Work Location: In person