Banquet Captain - Casino jobs in Illinois

Scope and General Purpose

The Banquet Captain position requires operations in all aspects of a banquet or event,

including set-up, food presentation, serving, and cleanup while focusing on detail and quality presentation and customer service. Banquet managers are also required to supervise personnel, assign tasks, ensure facilities are clean, and coordinate service details.

Essential Duties

1. Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism

2. Demonstrates effective communication skills and helps ensure optimum communication between all shifts, departments, and management

3. Makes decisions in the best interests of the property and in compliance with all applicable policies and procedures

4. Approaches all encounters with guests and colleagues in a friendly, service-oriented manner

5. Assist in recruiting, hiring, training, development, discipline, and supervision all banquet staff

6. Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded

7. Remains alert of complaints and/or unsatisfied guests and responds appropriately to ensure guest satisfaction

8. Coordinates with other staff and departments to arrange for the delivery of requested services

9. Ensures all functions are set and staff is prepared and organized before required time on BEO

10. Inspects table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive

11. Ensures proper setting of buffet tables and other food service tables

12. Arranges for and ensures proper sequence of service for each event

13. Monitors banquet team members to ensure all operating procedures are followed

14. Supervises clearing and post function cleanup and garbage removal

15. Maintains clean and orderly back areas, pre-function areas and storage areas

16. Assures that all china, glassware, silverware, linen, etc. are returned to their proper locations after each event

17. Supervises the handling, storage, and security of all catering service equipment

18. Meticulously plans events with management to ensure execution is achieved at the highest level

19. Abides by all rules of Hawkeye Hotels and the brand

20. Attends and participates in staff meetings, safety meetings, training classes, etc

21. Performs all other duties assigned

Banquet Captain

Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

• Knowledge/Experience

o High School Diploma or equivalent

o Previous supervisory experience is required

o Knowledge of food and beverage operations and preparation is required

• Availability

o Must be able to work a varied schedule including nights, weekends and holidays

• Communication Skills

o Ability to read, write, and speak professionally in English

o Professional communication with difficult people/situations

o Effective communication and leadership skills

• Ability to effectively present information and respond to questions from groups of managers, committees, suppliers, members, and employees

• Mathematical Skills

o Ability to add, subtract, multiply and, divide

o Possess problem solving skills, attention to detail and execute tasks flawlessly

• Technical Skills

o Ability to spot and resolve problems efficiently

o Must maintain composure and objectivity under pressure

o Must complete training or certification required for the position

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Requires the ability to bend, stoop, crouch, crawl, kneel, stand, walk and stretch. Requires the mobility to be able to climb stairs and frequently lift and/or move objects weighing up to 50 lbs.

- Requires hand/eye coordination and manual dexterity

- Specific vision abilities required by the job close and distance vision, and the ability to adjust focus

- Able to stand for long periods of time in excess of 2 hours without sitting

Computer Skills The employee must have the ability to learn and be proficient in Microsoft Office (Excel, Outlook, and Power Point) as well as other programs identified by the company.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Banquet Captain

- Duties are performed in both indoor and outdoor settings, with events often taking place in the elements in all four seasons

- Events often involve loud music

- Exposed to changing temperatures, slippery floors, bacteria in foods, noise and vibrations.

Job Type: Full-time

Benefits:

• Employee discount

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Peoria, IL 61602 (Required)

Ability to Relocate:

• Peoria, IL 61602: Relocate before starting work (Required)

Work Location: In person