Banquet Captain - Casino jobs in Indiana

POSITION SUMMARY
The Banquet Captain is responsible to provide an exciting environment and World Class Service by delivering Old-World Hospitality and Charm for guests. The Banquet Captain will maintain a high standard of cleanliness according to the food service sanitation codes. The employee will have extensive guest service knowledge, take guest requests, anticipate their needs, deliver the orders, and tender payment. Focus on departmental goals of - Consistency, Quality and Sense of Urgency.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

• Required to be punctual to pre-shift meeting with a positive attitude and openly participate
• Consistently provide excitement and deliver world class service, as well as live the company core values
• Assists Food and Beverage Manager in all areas, including set up, execution, and break down of events
• Banquet Captain will also act as a supervisor in the Food and Beverage Manager’s absence
• Responsible for motivating, training, coaching, mentoring, advocate for the Team Member, advocate for the company, be a hospitality champion and directing Team Members to accomplish established department objectives, as well as support and foster company mission and values
• Plan and manage the execution of all banquet and catered events in a safe, sanitary, cost-effective manner in concert with the Food and Beverage Manager
• Review guest complaints/concerns and take appropriate action
• Plan and conduct staff meetings. Attend other related meetings to obtain and disseminate pertinent information
• Comply with department standards, guidelines, and objectives to include adherence to all Food Service and Sanitation, OSHA and Hazcom standards and guidelines
• Provide consistent high-quality food and beverage service to all guests dining by adhering to sequence of service standards completely and correctly and utilizing "upselling" techniques
• Operate the Point-Of-Sale System per training provided
• Practice all alcohol awareness policies and procedures
• Knowledge and understanding to restaurant and bar menus
• Clean as you go, clean spills immediately
• Conduct self in a gracious, kind, and warm manner that creates a sense of fondness, as well as professional, courteous, and responsive manner, which reflects positively on the company and its core values
• Performs other duties as may be assigned by department and/or company management
• Develop and implement Standard Operating Procedures (use records, production, pars, training, etc.) within appropriate guidelines to continually improve revenues and profit margins while maintaining quality

WORKING CONDITIONS
Must have ability to:

• Interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form
• Effectively communicate with all levels of Team Members as well as outside contacts
• Resolve problems and conflicts in a diplomatic and tactful manner
• Demonstrate leadership and fairness in dealing with guests and Team Members
• Possess the ability to instill a sense of pride and personal responsibility in staff
• Required to be flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate
• Required to be physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 50 lbs.
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a fast paced environment where multiple tasks must be handled efficiently.

The noise level in the work environment is loud. There is smoking in a specific are of the Casino, and therefore the environment may be smoky.