Banquet Manager - Casino jobs in Massachusetts

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Responsible for fostering a fun environment
• Responsible for being a gracious host to all guests and co-workers
• Responsible for promoting a positive influence in the community and participating in company-sponsored events
• Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff
• Engages in friendly conversations with guest whenever possible
• Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant
• Takes food and drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines
• Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities
• Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards
• Competes any reasonably requested job duty or any reasonable request made by you manager or management personnel
• Recognizes players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service
• Knows and promotes current property events and promotions
• Thanks customers, invites them back, wishes them luck

BRING US YOUR BEST.

• Must have an outgoing, energetic and enthusiastic attitude
• Must enjoy hosting others
• Must be comfortable initiating conversations and creating a fun environment with our guests
• High school diploma or equivalent
• One to three months related experience and/or training
• Read, write legibly, understand and speak English
• Excellent customer service/communication skills
• Count money and change correctly
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed
• Must meet professional appearance standards as prescribed by company policy
• Must be able to respond to visual and oral cues
• Able to work in constricting areas
• Able to tolerate noise and bright lights
• Able to work at a fast pace in often crowded/noisy environment
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY