Banquet Manager jobs in Illinois

Viceroy Chicago, located at the site of the 1920's-era Cedar Hotel, among historic mansions is just steps to the Magnificent Mile and Lake Michigan. Viceroy Chicago offers a locally-inspired luxury experience with 180 guestrooms, including 18 suites.   Explore modern, Midwest flavors at the hotel’s restaurant or head up to the rooftop bar, pool and lounge, perched 18 stories high for a sweeping panorama of Great Lake views and Chicago’s iconic, soaring skyline.  Travel and Leisure and Conde Nast Traveler notes the Viceroy Chicago as top hotel in Chicago. 

General Responsibilities:

• Finalizing food, beverage and meeting room set-up requirements
• Being aware of the forecast and budget.
• Familiarization with catering's standard operating procedures and adhering to these guidelines
• Responsible for the development and maintenance of all policies, procedures and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operation.
• Train, and manage banquet staff
• Implement and support hotel operation policies and procedures
• Review all written communication, i.e., resumes, daily/weekly, Banquet Event Orders to determine appropriate staffing levels, room/station assignments, buffet décor and enhancements as they relate to banquets and meeting room set-ups. Communicate all changes within the Sales & Banquet Departments and makes adjustments according to the above items. Communicate information to the kitchen and other supportive departments prior to and during events.
• Prompt and accurate completion of assigned projects.
• Responsible for maintaining a strong client relationship and ensuring that all convention specifications are communicated to and executed by all hotel operating departments making for a successful meeting experience for the meeting planner and attendees. Maintain constant communication with the Conference Service/Catering Sales Manager as it applies to the client at hand.
• Keeping an open line of communication with the executive and banquet chef, banquet staff, catering service managers, and catering staff
• Promoting energy conservation and aggressive hospitality programs along with achieving accident prevention goals
• Reviewing BEO's and executing events
• Tracing files to insure proper finalization of program
• Proper credit check to ensure correct payment.
• Inspection of operations three times each shift
• Conduct training classes for new serving and set-up equipment
• Performing duties of managers when necessary to ensure property management coverage is maintained
• Performing duties of line employees as needed under high volume and emergency situations

Skills/Knowledge Required:

• Thorough knowledge of Food and Beverage outlet operations including foods, beverages, supervisory aspects, service techniques, and guest interaction.
• Ability to walk, stand and or bend continuously to perform essential job functions.
• Ability to communicate in English, both orally and in writing, with guests and associates.
• Ability to use patience, tact and diplomacy to defuse anger and to collect accurate information to resolve problems.
• Ability to work under pressure and handle stressful situations during busy periods.

Physical Requirements:

• Activities include standing, reaching, bending, pushing, pulling, handling, grasping, lifting, carrying, seeing, hearing, talking, walking. Considerable repetitive motion of hands and wrists as pertaining to pouring of drinks from bottles and shaking with shakers.
• Requires the ability to lift and carry object weighing up to 50 pounds.
• Standing for 90% of work shift is required.

Qualification Standards:

Education: High school graduate or equivalent education

Experience: 1 to 2 years previous experience in a similar position, in a luxury hotel preferred

Licenses or Certificates: Serv Safe required

Grooming:  All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided)

This job posting in no way states or implies that these are the only duties to be performed by the colleague occupying this position. Colleagues will be required to perform any other job-related duties assigned by their supervisor.

Schedule: 5 days a week. Schedule will vary including weekends and holidays. Schedule must be flexible to include early mornings, evenings, and late night.

EEO

Viceroy Chicago participates in the Department of Homeland Security's E-Verify program to verify the employment eligibility of all newly hired employees.  Please review this important notice:

                              https://e-verify.uscis.gov/.../EverifyPosterEnglish.pdf