Bell Captain - Casino oversees the operations of the bell stand. Handles luggage for guests upon arrival or departure. Being a Bell Captain - Casino transports luggage between lobby and guest rooms. Stores luggage as needed. Additionally, Bell Captain - Casino may require a high school diploma or its equivalent. Typically reports to a supervisor or manager. The Bell Captain - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Bell Captain - Casino typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Position Summary
Transports the baggage of arriving and departing guests from the Bell Desk to their room or vehicle. Assists departing guests with their luggage and other departure details.
Supervision Exercised
Reports to the Lead Concierge or the Bell Captain.
Major Duties and Responsibilities
Assist physically challenged travelers and other guests with special needs.
Greet incoming guests and escort them to their rooms.
Receive and mark baggage by completing and attaching claim checks.
Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, banquet storage room by hand or using baggage carts.
Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
Compute and complete charge slips for services rendered and maintain records.
Deliver messages and room service orders, and run errands for guests.
Explain the operation of room features such as locks, ventilation systems, and televisions.
Performs other duties as assigned.
Secondary Duties and Responsibilities
Knowledge, Skills and Abilities
Excellent customer service skills.
Excellent verbal and written communication skills.
Knowledge of Casino Hotel Resort services.
Knowledge of local area.
Minimum Qualifications, Education and Experience
Required:
One (1) year experience in the hospitality industry.
Must be at least 18 years of age.
Preferred:
High School Diploma, GED certification or equivalent.
Licensing Status
Must be able to successfully pass a stringent background investigation.
Will require a post-offer, pre-employment and random drug screening.