Beverage Supervisor - Casino jobs in Wisconsin

Summary: As a Beverage Supervisor at North Star Mohican Casino Resort, you will lead our team in delivering exceptional customer service and ensuring the smooth operation of our beverage department. Your role involves overseeing staff, maintaining high standards of cleanliness and efficiency, and upholding the policies and procedures of our establishment.

Responsibilities:

• Assume duties of food and beverage staff as needed, including the role of Food & Beverage Manager.
• Maintain the highest standards of customer service in line with resort policies.
• Adhere to all established rules, regulations, and procedures.
• Dress professionally at all times.
• Ensure punctuality and reliability in reporting to work.
• Greet guests warmly and professionally, treating each individual with respect.
• Assist in maintaining proper stock levels of products and supplies.
• Possess basic knowledge of POS systems and alcohol dispensing units.
• Ensure accuracy in revenue drops and adhere to revenue handling procedures.
• Assist in training and appraising front-line employees, including conducting counseling sessions.
• Lead employees in daily duties, prioritizing tasks as needed.
• Collaborate with Food & Beverage Manager to address operational deficiencies.
• Understand and align with organizational goals and vision.
• Conduct meetings with vendors as necessary.
• Coordinate equipment maintenance and service.
• Ensure department compliance with health code standards.
• Handle employee disputes and guest complaints professionally.
• Prioritize tasks and manage multiple projects simultaneously.
• Adhere to workplace policies, procedures, and regulations.
• Maintain compliance with Drug and Alcohol-Free Workplace Policy.
• Maintain compliance with all workplace policies, procedures, ordinances, laws, and other expectations.
• Adapt to changing duties based on organizational needs.

Qualifications & Education:

• High School Diploma or GED required.
• Minimum one year of supervisory experience; two years of food and beverage supervisory experience preferred.
• Completion of current bartender course with certification.
• Excellent communication and leadership skills.
• Ability to remain calm and professional in a fast-paced environment.
• Intermediate math skills and basic computer proficiency.
• Knowledge of Excel preferred.
• Previous cash handling experience required.
• Flexibility to work all shifts, weekends, and holidays.
• Ability to work with diverse personalities and foster teamwork.
• A willingness to enhance self-development and adapt to change.
• Attendance at all applicable training sessions.
• Demonstrated ability to maintain a satisfactory working record.
• Eligibility for coverage under employer’s liability insurance.
• Must be at least 21 years of age.

Work Conditions:

Culture: At North Star Mohican Casino Resort, our culture is the heart of who we are and what we stand for. We are committed to fostering a vibrant and inclusive environment where every team member is valued, respected, and empowered to thrive. Our culture is built on a foundation of integrity, teamwork, and excellence, where collaboration and innovation are celebrated.

We embrace diversity in all its forms, recognizing that our differences make us stronger and enrich our collective experience. With a spirit of unity and camaraderie, we work together towards common goals, supporting one another every step of the way. At North Star Mohican Casino Resort, we believe in fostering a positive work environment where passion, dedication, and creativity are encouraged and rewarded. We are dedicated to providing exceptional service to our guests, exceeding their expectations at every opportunity. With a commitment to continuous improvement and growth, we embrace change as an opportunity for learning and advancement. Our culture is defined by a shared sense of purpose and a dedication to excellence in everything we do.

At North Star Mohican Casino Resort, we are more than just a workplace - we are a family. Together, we create memories, build relationships, and make a difference in the lives of those we serve. Join us and become a part of something truly special. Welcome to our community, where every individual matters, and together, we shine bright as North Star.

Benefits: Joining our team at North Star Mohican Casino Resort comes with a host of attractive benefits designed to enhance your overall well-being and support your future aspirations. As a valued member of our team, you'll enjoy competitive pay, generous paid time off to recharge and pursue your passions, and comprehensive medical, vision, and life insurance coverage to safeguard your health and financial security. Additionally, we offer a robust 401(k) retirement savings plan to help you plan for a prosperous future.

But that's not all. We believe in rewarding our team members beyond the workplace, which is why we offer exclusive discounts on various services and amenities, providing you with opportunities to indulge and enjoy life to the fullest. At North Star Mohican Casino Resort, we prioritize your holistic wellness and strive to create a supportive environment where you can thrive both personally and professionally. Join us and experience the difference firsthand!

How to Apply: Application can be submitted online at https://mohican.com/casino-employment/. Applicants must include a resume with their employment application, clearly stating how they meet the position qualifications.

Disclaimer: The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance.