Branch Service Manager jobs in Vermont
Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Branch Service Manager jobs
Branch Manager
- KeyBank
-
St Albans, VT
FULL_TIME
-
Location:
28 Highgate Commons Rd - Saint Albans, Vermont 05478
Job Summary
Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Branch Manager builds, coaches, develops, leads, and motivates a team that is capable of providing excellent client service in all interactions, analyzing clients' needs, and recommending financial solutions that help Key clients achieve confidence in their financial wellness and achieve their goals. The Branch Manager is accountable for branch operations and compliance by providing direction and guidance to branch team on operational/regulatory procedures, ensuring compliance with operational, security, audit procedures, and timely completion of branch operational tasks. The Branch Manager leads his/her team through consistent execution of the Branch Playbook to deliver on Branch Goals. The Branch Manager has a strong focus on acquiring and growing small business relationships and will serve as a market leader in the local community and/or designated business area. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.
Responsibilities- Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially
- Engages in outside calling to small business clients in and around the community delivering the full depth and breadth of products and services Key offers; Develop centers of influence and networks in the community to identify prospective client referrals with a strong focus on Small Business
- Accountable for growing the business through retention, expansion, and acquisition tactics, and for leading Branch team to success in attaining activity, behavior, and outcome expectations as well as achieving individual expectations.
- Leads and develops the branch team, ensuring understanding of Key’s products and services, Key’s sales and service process and the competitive landscape, while instilling Key’s vision and values with branch team
- Facilitate strong partnerships within branch team and with line of business partners, focusing on client acquisition and deepening the relationship of current clients; effectively manage internal and external COIs
- Responsible for managing, staffing, and scheduling all direct report work schedules within the branch, including recruiting/identifying talent, interviewing, selecting the branch team, and successfully onboarding and training new teammates
- Deliver a consistent, disciplined coaching and performance management process by observational coaching, joint sales calls, growth and development, utilization of training tools, all leveraging our culture of reward and recognition
- Provide guidance and direction to branch team to ensure compliance of regulatory, security and internal controls, which includes timely completion of all branch operations tasks
- Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
- Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
- High School Diploma GED, or equivalent experience (required) or
- Bachelor's Degree (preferred)
- 3 years Experience in a sales capacity with a demonstrated ability to lead and coach a successful sales team. (required)
- 3 years Demonstrated small business deposit/credit experience and familiarity with small business operations (required)
- General understanding of financial statements and concepts (required)
- Demonstrated understanding of consumer credit including loan to value, debt to income and credit reports (required)
- Demonstrated ability to leverage Centers of Influence (COIs) to further promote business (required)
- Demonstrated experience with influencing business partners, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals (required)
- Demonstrated ability to effectively communicate and possess strong public speaking skills (required)
- Notary License (preferred)
- Lead by example and ensure consistent delivery of distinctive service for all clients; Develop the skills and confidences required of a high-performing team and profitably grow the business through enduring client relationships
- Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with customers and transactions
- Leads Branch sales team with a proactive client focus with preset appointments and quality conversations leading to recommendations that support clients’ financial wellness goals, leveraging system generated lead lists, walk ins, and professional contacts
- Champions and fosters a culture that embraces change and continuous improvement and aligns change initiatives with the best of present organizational values, strategic intent, and practices; keeps focus on the desired end state while acknowledging the human impact
- Strong work ethic and high level of integrity
- Excellent Time management skills with ability to lead team through multiple priorities
- Adaptability
- Collaboration
- Critical Thinking
- Decision Making
- Emotional Intelligence
- Business Acumen
- Oral & Written Communication
- Risk Management
- Storytelling
- Change Navigation
All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.
Physical Demands- Consumer Retail Management - Ability to communicate face to face and on the phone with clients, frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.
- Occasional travel to include overnight stay.
- Ability to routinely and frequently operate a motor vehicle with a valid driver's license.
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. - 4 Days Ago
Branch Manager
- Manufacturers and Traders Trust Co
-
Wilmington, VT
FULL_TIME
- Overview: Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations...
- 13 Days Ago
Account Manager - Customer Service
- Service des ressources humaines/Human Resources Service
-
Derby, VT
FULL_TIME
- Your career is waiting for you - join the adventure with a dynamic team! Working out of the Vermont office, located in Newport. Granite Design USA is a manufacturer of granite and quartz countertops r...
- 1 Month Ago
Service Manager - Burlington, VT
- VIP Tires & Service
-
Burlington, VT
FULL_TIME
- TITLE: Service Manager REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Service Manager: · Must be an inspirational leader who lives VIP’s mission...
- 2 Days Ago
Service Manager - Shelburne, VT
- VIP Tires & Service
-
Shelburne, VT
FULL_TIME
- TITLE: Service Manager REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Service Manager: · Must be an inspirational leader who lives VIP’s mission...
- 3 Days Ago
Assistant Service Manager - Williston, VT
- VIP Tires & Service
-
Williston, VT
FULL_TIME
- GENERAL SUMMARY: The Assistant Manager lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all custom...
- 2 Days Ago
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- Johnson Controls International
-
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Branch Service Manager
- Canon USA & Affiliates
-
Beaverton, OR
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Utility Branch Supervisor
- Pacific Premier Bank
-
Palm Desert, CA
- The Utility Branch Supervisor is responsible for assisting the assigned Branch and Branch Service Manager with day-to-da...
- 6/10/2024 12:00:00 AM
Branch Service Manager
- Ben Burgess & Co.
-
Oakham, MA
- **Branch Service Manager** *At Ben Burgess its been our mission since 1931 to be the leader in our industry by offering ...
- 6/9/2024 12:00:00 AM
Branch Service Manager- Roy
- Zions Bank
-
- ** Branch Service Manager- Roy** **** New Zions Bank recognizes that its strength comes from the dedication, experience ...
- 6/9/2024 12:00:00 AM
Branch Service Manager
- Texas First Rentals
-
Georgetown, TX
- Job Summary: The Branch Service Manager is responsible for ensuring the successful management of work performed in the s...
- 6/8/2024 12:00:00 AM
Branch Service Manager - Texas First Rentals
- Holt Group
-
Fort Worth, TX
- Job Summary: The Branch Service Manager is responsible for ensuring the successful management of work performed in the s...
- 6/8/2024 12:00:00 AM
Service HVAC Field Supervisor
- Way Mechanical
-
Nashville, TN
- Job Description Job Description Full-Time Field Position Day Shift/Monday-Friday Pay: $35-$45 hourly DOE Way Mechanical ...
- 6/8/2024 12:00:00 AM
About Vermont
Vermont is located in the New England region of the Northeastern United States and comprises 9,614 square miles (24,900 km2), making it the 45th-largest state. It is the only state that does not have any buildings taller than 124 feet (38 m). Land comprises 9,250 square miles (24,000 km2) and water comprises 365 square miles (950 km2), making it the 43rd-largest in land area and the 47th in water area. In total area, it is larger than El Salvador and smaller than Haiti. It is the only landlocked state in New England, and it is also the easternmost and the smallest in area of all landlocked sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Branch Service Manager jobs
$44,918 to $57,904
Most Popular Cities in Vermont for Branch Service Manager Jobs
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