Branch Service Representative jobs in Massachusetts
Branch Service Representative provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Branch Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Branch Service Representative jobs
Lawrence Branch - Sales & Service Representative
- Metro Credit Union
-
Lawrence, MA
FULL_TIME
- The Sales & Service Representative (SSR) assists in the daily operation of the branch including keyholder responsibilities to open/close the branch. The SSR serves as a financial consultant to new and existing Members by providing information about Metro’s products and services, assists and advises Members in determining which products and services best meet their needs, opens Member accounts and provides problem resolution. SSRs participate in sales and service programs and contribute to branch sales goals, providing referrals to retail partners as appropriate. As a representative of the Metro brand, you’ll adhere to Metro’s policies, procedures and regulations in providing excellent, quality service to members, co-workers, and management. Essential Job Functions: Process a variety of transactions including check cashing, deposits/withdrawals, loan payments and payoffs, official checks and money orders, cash advances, etc. Balance work on a daily basis and stay within defined balancing guidelines. Provide information relative to Metro Credit Union policies and procedures to new and existing members. Perform needs assessment to determine the best financial solution or product for members. Verify all account opening requirements have been met, including obtaining all applicable security clearances, required signatures, and paperwork. Conduct consumer loan interviews; aid members in completion of loan applications including verifying identification, obtaining required signatures, and ensuring approval conditions are met. Communicate status of loan applications to members. Contribute to sales and referral programs including branch sales goals. Cross sells products by answering inquiries and informing members of new services and product promotions. Make effective referrals to retail partners. Resolve service problems and complaints by determining root cause, selecting, and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution. Maintain member confidence and protect bank operations by keeping member information confidential. Train on additional secondary skills such as outbound collection calls, processing loans, answering calls from the call center, and assist other departments as required by the Universal Service program. Participate in and strive to achieve assigned program goals. Requirements: Education and Experience High school diploma or equivalent strongly preferred. Minimum 1 year of customer service experience strongly preferred. Skills/Knowledge/Certifications Knowledge of computers, web browsers, and office software products. Strong customer service skills. Strong oral and written communication skills. Ability to problem solve and work independently. Attention to detail and accuracy of work performed. Ability to remain calm and professional in difficult situations. Why Join our team: Starting payrate is $24.04/hour Comprehensive Benefits: Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays and provides 100% coverage on prescription copays Sales Incentive eligibility; annual retention bonus vesting program 401(k) with matching plan & safe harbor plan – allowing every employee to save for retirement Three weeks paid vacation time Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D) Discounts on Pet Insurance Strong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goals Growing, dynamic environment - no day is ever the same and join an amazing team Exceptional training program (classroom, on-the-job, and mentoring) – you bring a service-oriented attitude and a strong work ethic, we’ll train you for success!
- 12 Days Ago
Customer service representative
- Service Partners
-
Lakeville, MA
FULL_TIME
- Job Description Service Partners has an opening for a Customer Service Representative to join our team and enhance our business. In this role, you will serve as the key customer contact for our branch...
- 20 Days Ago
Teller/ Customer Service Representative (Float Lynn & Peabody Branch)
- Community Credit Union
-
Lynn, MA
FULL_TIME
- While other big banks are closing, Community Credit Union is growing and has a vision for the future! Why Work Here?Community Credit Union isn’t just a place to work, it’s a whole lot more than that. ...
- 11 Days Ago
Service Representative
- National Service Solutions US, LLC
-
Reading, MA
FULL_TIME
- As a Field Service Merchandiser, you will be responsible for stocking and maintaining moulding merchandise in aisles at Home Depot stores within the territory. This position involves heavy lifting and...
- 29 Days Ago
Patient Service Representative R30542
- Customer Service - Baystate Health
-
Greenfield, MA
FULL_TIME
- Req#: R30542 Category(s): Administrative Support, Customer Service Full Time / Part Time: Full-Time Shift: First Sign on bonus for candidates with at least 1-year medical receptionist experience. Bays...
- Just Posted
Patient Service Representative R30856
- Customer Service - Baystate Health
-
Springfield, MA
FULL_TIME
- Req#: R30856 Category(s): Administrative Support, Customer Service Full Time / Part Time: Full-Time Shift: Second Sign on bonus for candidates with at least 1-year medical receptionist experience. Bay...
- Just Posted
Branch Service Representative jobs at Popular Companies
Customer Service Rep
- LoanMax Title Loans
-
Concord, NH
- LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrow...
- 6/12/2024 12:00:00 AM
Customer Service Rep
- LoanMax Title Loans
-
Nashua, NH
- LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrow...
- 6/12/2024 12:00:00 AM
Customer Service Rep
- LoanMax Title Loans
-
Kansas City, KS
- LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrow...
- 6/12/2024 12:00:00 AM
Customer Service Rep
- LoanMax Title Loans
-
Raytown, MO
- LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrow...
- 6/12/2024 12:00:00 AM
Branch Service Representative I
- Congressional Federal Credit Union
-
Washington, DC
- The Branch Service Representative provides members with timely, accurate and exemplary service when processing transacti...
- 6/11/2024 12:00:00 AM
Branch Services Representative
- Hughes Federal Credit Union
-
Tucson, AZ
- Branch Services Representative Job Summary: To function as team member to assist members, staff, and third parties with ...
- 6/10/2024 12:00:00 AM
Customer Service Rep
- LoanMax Title Loans
-
Post Falls, ID
- LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrow...
- 6/10/2024 12:00:00 AM
Dispatch Services Rep / Customer Service Representative
- Pronto Heating & Air Conditioning
-
Minneapolis, MN
- Pronto Heating & Air Conditioning of Edina, MN is on the hunt for a full-time Dispatch Services Rep / Customer Service R...
- 6/9/2024 12:00:00 AM
About Massachusetts
Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River.
Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Branch Service Representative jobs
$44,654 to $55,959
Most Popular Cities in Massachusetts for Branch Service Representative Jobs
What does a Branch Service Representative do?
Branch Service Representative in Vincennes, IN
At Bank of Hawaii, were passionate about providing our customers with exceptional financial service.
January 11, 2020
Helping ensure customer satisfaction by resolving customer issues/questions related to service, billing or other matters.
February 18, 2020
Branch Service Representative in Bangor, ME
We now deliver financial services from hundreds of offices employing thousands of high-quality individuals across the country to hundreds of thousands of customers.
December 04, 2019
Branch Service Representative in Saint Louis, MO
Coordinate with call center customer service representative and service manager to resolve all issues and provide support to all activities to ensure achievement of all customer objectives.
December 31, 2019