Broker Relations Representative establishes or maintains a business relationship with new or existing brokers. Provides commissions for brokers in an accurate and timely manner. Being a Broker Relations Representative troubleshoots all the administrative and specialized issues from brokers and clients. Handles concerns, issues and questions from brokers and customers. Additionally, Broker Relations Representative requires a bachelor's degree. Typically reports to a supervisor or manager. The Broker Relations Representative gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Broker Relations Representative typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to clients.
Responsibilities:
- Answer incoming customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a professional manner
- Process orders, returns, and exchanges accurately
- Maintain customer records by updating account information
- Utilize phone etiquette to ensure positive customer interactions
- Analyze customer needs to recommend products or services
- Perform data entry tasks with a high level of accuracy
- Upsell products or services to increase revenue
Qualifications:
- Excellent communication skills in English
- Proven track record in customer service or sales
- Ability to effectively communicate and problem-solve with customers
- Strong data entry skills and attention to detail
- Proficiency in using CRM software or similar tools
- Ability to work in a fast-paced environment while maintaining professionalism
This position offers the opportunity to work in a dynamic customer service environment and develop valuable skills in communication and sales. Join our team and make a difference in the lives of our customers!
Job Type: Full-time
Pay: $39,293.50 - $47,321.20 per year
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: In person