Business Process Optimization Manager jobs in North Carolina

• Fundamentally be comfortable with Financial Service Industry network operations
• Supports a unique service offering from Cisco, with the ideal candidate excited to help build something from scratch, demonstrating high adaptability, persistence, curiosity, and flexibility.
• Exhibits an entrepreneurial mindset, embracing the role's ambiguity as an opportunity for innovation, experimentation, and the creation of unique solutions.
• Proficiently develops sustainable and efficient processes for large-scale teams, with hands-on technical background or experience in technical process mapping as a plus.
• Excels in using process optimization tools like Miro, Visio, JIRA, and others to boost productivity, identify risk, and streamline operations when developing well-documented business and technical environments.
• Conducts effective interviews and facilitates clear communication and efficient team collaboration.
• Successfully handles unique customer situations, using these experiences to influence and implement process changes.
• Applies strong analytical skills to pinpoint process inefficiencies and recommend strategic solutions.
• Manages stakeholders effectively, ensuring all parties are informed and involved in process changes.
• Adapts to changing environments and processes, maintaining team productivity.
• Displays excellent problem-solving skills, particularly in high-pressure situations, ensuring smooth operations.
• Continuously pursues professional learning and development, staying updated on the latest process optimization tools and techniques.

Desired Skillsets:

• PMP certification preferred
  Proficiency in using SharePoint for document management and team collaboration.
• Experience with Office365 for tracking tasks, organizing information, workflow automation and project coordination.
• Familiarity with Miro for creating interactive and visual workflows, diagrams, and brainstorming sessions.
• Proficiency in JIRA for issue tracking, agile project management, and operational reporting.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.