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Business Systems Analysis Director jobs in Colorado

Business Systems Analysis Director directs all aspects of an organization's business systems. Plans and implements technological service strategies within a shared services environment to support business and user needs. Being a Business Systems Analysis Director acts as major liaison with other departments to identify the business system meets the enterprise's needs. Analyzes trends and uses complex data modeling to improve business performance. Additionally, Business Systems Analysis Director requires a bachelor's degree. Typically reports to top management. The Business Systems Analysis Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Business Systems Analysis Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

Recently Added Business Systems Analysis Director jobs

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Director, Systems Analysis
  • Verizon
  • Lone Tree, CO FULL_TIME
  • When you join Verizon

    Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

    At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

    Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.
    • Total by Verizon & Verizon Prepaid: At the forefront, we have Total by Verizon and Verizon Prepaid, our flagship brands available at Verizon-owned stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total by Verizon is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.
    • Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.
    • Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.
    • Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research's prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.
    • SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

    Join the team that connects people with quality experiences that give them the best value in wireless.

    What you'll be doing...
    This critical position is responsible for leading a team that is focused on evolving VVO's Customer Channel Technologies via voice or chat interactions. This Associate Director Leadership position will focus on integrating various enterprise-wide digital solutions to support all desktop functions and solutions that provide a user friendly experience for our agents and a rewarding customer experience. You will lead a team who evolve and transform initiatives specific to VVO technology for the frontline teams. An example of this transformation is to drive alignment and strategy around the integration of disparate systems into a fully consolidated, integrated, and optimized set of desktop tools. You will develop strong partnerships cross functionally with the Customer Experience team on our customer engagement strategy across digital platforms including chat, messaging, and/or social media. Leveraging AI/ML automation, you will be responsible for increasing the digital support engagement and driving significant cost savings through evolved internal/partner work distribution. This role will drive strategy of new technologies, applications, and will develop a process for identifying new technology, designing low cost POCs to test new technologies, and aligning multi-year technology roadmaps with coordinated funding.
    Key responsibilities include:
    • Researching and benchmarking new technologies around frontline rep tools, IVR, and conversational tools to deliver a multi-year roadmap of technology solutions.
    • Identification of migration opportunities to streamline and reimagine the frontline tools to optimize the customer and partner experience.
    • Eliminating or deflecting unnecessary calls / contacts with advanced customer engagement strategies.
    • Capital planning for tool enhancements both in-year and also management of a 5 year plan
    • What we're looking for...

    In this hybrid role, you will have a defined work location that includes work from home and assigned office days set by your manager or at a minimum eight days per month, typically equating to two days per week.
    • You'll need to have:
      • Bachelor's degree or four or more years of work experience.
      • Six or more years of relevant work experience.

    Even better if you have one or more of the following:
    • Bachelor's degree or equivalent experience
    • 12 years of relevant work experience
    • Strong written and verbal communications skills
    • Ability to build and lead high performing teams
    • Contact center customer sales and service experience
    • Contact Center Desktop Solutions experience
    • Laser focus on driving shareholder value
    • Keen understanding of emerging technologies that affect call center operations and customer experience
    • Working knowledge of Artificial Intelligence, Systems of Insight, Graphic User Interface Development and Deployment, Machine Learning and Robotic Processing

    • If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

    Where you'll be working

    In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

    Scheduled Weekly Hours
    40

    Equal Employment Opportunity

    We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

    Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

    If you are hired into a California, Colorado, Connecticut, Hawaii, Nevada, New York, Rhode Island or Washington work location, the compensation range for this position is between $133,000.00 and $270,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.
  • 2 Days Ago
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IT Business Analysis Specialist
  • myGwork - LGBTQ+ Business Community
  • Broomfield, CO FULL_TIME
  • This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ business community. Victor Insurance Holdings is the world’s largest managing general underwriter with locati...
  • 5 Days Ago
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Senior Systems Engineering Manager
  • Strategic Business Systems (SBS)
  • Colorado, CO FULL_TIME
  • Clearance: Active DoD Secret or above Overview: Strategic Business Systems, Inc. (SBS) is hiring a motivated Senior Systems Engineering Manager to support to join our team of qualified, diverse indivi...
  • 2 Days Ago
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Systems Administrator - TS/SCI Clearance
  • Strategic Business Systems (SBS)
  • Carson, CO FULL_TIME
  • Strategic Business Systems is seeking a Senior Systems Administrator to join our team of qualified, diverse individuals. This is part of a team that ensures the customer's ability to provide mission c...
  • 2 Months Ago
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IT Specialist (Systems Analysis).
  • Bureau of Land Management
  • Lakewood, CO FULL_TIME
  • DutiesPlans work to be accomplished by subordinates.Develops performance standards and evaluates work performance of employees.Provides advice, counsel, or instruction to employees on work and adminis...
  • 5 Days Ago
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IT Business Analysis Specialist
  • Marsh & McLennan Companies
  • Broomfield, CO FULL_TIME
  • Job DetailsVictor Insurance Holdings is the world's largest managing general underwriter with locations in the US, Canada, UK, Netherlands, Germany, Italy, and Australia. It handles more than $2.5 bil...
  • 19 Days Ago
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Business Systems Analysis Director jobs at Popular Companies

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Business Director
  • Sagora
  • Vero Beach, FL
  • The Business Director is responsible for all accounting, human resources, and business office activity (accounts receiva...
  • 6/11/2024 12:00:00 AM
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Director Business Development
  • Ryder System
  • Miami, FL
  • Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-polic...
  • 6/11/2024 12:00:00 AM
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Business Director
  • Extend Information Systems Inc.
  • Santa Clara, CA
  • Hi, I hope you are doing well! We have an opportunity for Practice Business Director with one of our clients for Santa C...
  • 6/10/2024 12:00:00 AM
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Business Director
  • Sagora Senior Living
  • Amarillo, TX
  • The Business Director is responsible for all accounting, human resources, and business office activity (accounts receiva...
  • 6/9/2024 12:00:00 AM
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Business Director
  • Sagora
  • Amarillo, TX
  • The Business Director is responsible for all accounting, human resources, and business office activity (accounts receiva...
  • 6/9/2024 12:00:00 AM
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Director, Business Development
  • WuXi AppTec
  • The Director, Business Development -US East will expand Biology Division business in US as part of the broader Business ...
  • 6/9/2024 12:00:00 AM
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Business Director
  • Assured Information Security, Inc
  • Catonsville, MD
  • Assured Information Security (AIS) is looking for a proven leader to join our team as Business Director! In this role, y...
  • 6/8/2024 12:00:00 AM
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Business Director
  • Oral Surgery and Dental Implant Specialists of Cincinnati
  • Cincinnati, OH
  • Company Description Oral Surgery and Dental Implant Specialists of Cincinnati is a three doctor, three office Oral Surge...
  • 6/7/2024 12:00:00 AM
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About Colorado

Colorado (/ˌkɒləˈrædoʊ, -ˈrɑːdoʊ/ (listen), other variants) is a state of the Western United States encompassing most of the southern Rocky Mountains as well as the northeastern portion of the Colorado Plateau and the western edge of the Great Plains. It is the 8th most extensive and 21st most populous U.S. state. The estimated population of Colorado was 5,695,564 on July 1, 2018, an increase of 13.25% since the 2010 United States Census. The state was named for the Colorado River, which early Spanish explorers named the Río Colorado for the ruddy silt the river carried from the mountains. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Business Systems Analysis Director jobs
$214,246 to $255,351

Most Popular Cities in Colorado for Business Systems Analysis Director Jobs

What does a Business Systems Analysis Director do?

Business Systems Analysis Director in Shreveport, LA
Many analysis tools and techniques are described in detail in this book, and feature easy to understand examples and exercises to explain the concepts involved.
January 03, 2020
Business Systems Analysis Director in Dothan, AL
Basically, the BSA is responsible to make processes in a business work in the most efficient way.
January 05, 2020
Business Systems Analysis Director in Burlington, VT
Through analysis of a business’ tools, infrastructure, systems, and even the work that the team does, the analyst can explore ways to improve the business by optimisation.
December 17, 2019
They will not only be responsible for BSA analysis but also for the design of the right requirements.
January 15, 2020