Case Manager jobs in Arkansas

Position Summary 

Supervises and provides services and activities for individuals with cognitive, developmental, and physical disabilities.  Assess the needs, interests, and capabilities of participants and develops individualized treatment plans. Responsible for overseeing the planning, curriculum, implementation, and evaluation of the comprehensive treatment program at BRAVO (Bridging Recreational and Vocational Opportunities) which includes activities of a physical, functional, social and cultural nature.  Works as part of the BRAVO team to assist patients to maximize their potential. 

Primary Duties 

• Oversees the development and operation of the BRAVO program. 
• Supervises the development, implementation, and updates of BRAVO Standard Operating Procedures.  
• Assesses, plans, implements and evaluates customer care needs as it relates to their plan of care
• Assists the person receiving services in understanding their various needs and limitations and how to manage them. 
• Oversees and coordinates activities that will support learning and assistance in the following areas of: self-care, sensory/motor development, socialization, daily living skills, communication, pre-vocational skills, community living and social skills. 
• Supervises and develops curriculum for the BRAVO program, pre-vocational and vocational activities, and training.  
• Monitors and develops the individual program plan. 
• Schedules and conducts on-site and offsite activities and classes for customers. 
• Oversees transportation for customers between different locations. Documents customer care in health records according to standards.  
• Supervises staffing and scheduling for all customers and staff related to BRAVO. 
• Oversees completion of all internal and external documentation for BRAVO program. 
• Ensures own professional effectiveness through education and professional development.  
• Maintains up to date knowledge of regulations including Medicaid standards and DDS regulations.  
• Monitors BRAVO budget as assigned by supervisor. 
• Ensures proper billing for BRAVO program. 
• Attends various conferences and training sessions as needed. 
• Performs other duties as assigned by Supervisor. 
• Oversee production and marketing of Biscuits dog treats.
• Oversee marketing and sales of Bamboo store. 
• Conduct marketing and community outreaches as it relates to BRAVO.

Qualifications/Specifications 

• Education: High School Diploma or GED required. Bachelor’s degree is preferred.  Will consider additional experience in lieu of degree. 
• Experience: Minimum of 2 years experience in working directly with individuals with intellectual and developmental disabilities.   
• Essential Technical/Motor Skills: Ability to perform tasks efficiently.  Able to type and use computer efficiently.  Able to operate various office equipment such as copier, multi-line phone system, and fax machine. 
• Interpersonal Skills: Must be able to interact and communicate with all levels of staff, clients, and customers in an effective manner exhibiting tact, enthusiasm, and patience.  Must be a self-motivator with ability to take ownership of job responsibilities.  Must have strong organizational skills. Demonstrated ability to work with mentally, emotionally, or socially impaired individuals.   
• Essential Physical Requirements: Requires full range of body motion including handling and lifting, manual and finger dexterity, hand-eye coordination, and the ability to perform job related duties which may require lifting, standing, bending, stooping, stretching, walking, pushing, and pulling with or without reasonable accommodation. 
• Critical Cognitive Abilities:  Knowledge of the theories and concepts of therapeutic recreation, leisure, social psychology, and human development.  Able to demonstrate strong competence in performance management, project management, and time management.  Demonstrated problem solving and planning skills. 
• Essential Sensory Requirements: Ability to respond to staff, customer, and client needs in a timely manner by interpreting verbal and nonverbal expressions. 
• Other: Understands the mission and vision of Independent Case Management.  Operates within the concept of client focused care.  Must be an effective team leader.  Must adhere to dress code, good grooming, personal hygiene habits, and attendance policies.  Maintains knowledge and conforms to ICM policies and procedures.  

Key Relationships 

• Maintains positive relationships with internal and external customers. 
• Is effective in interacting with others, motivation, and problem-solving.   
• Proactive in meeting the needs of customers, clients, and staff. 
• Responds promptly to needs or requests. Keeps department manager informed of problems and recommends solutions.  
• Participates in education/development of staff and customers. 

 Initiative 

• Develops specific work plans and due dates for both self and staff with department manager.  
• Follows through on planned assignments within assigned timeframes.  
• Effectively prioritizes assignments. Motivates others, encouraging them to increase both productivity and work quality.  
• Adjusts to change, work pressures or different situations without undue stress. 
• Demonstrates skill in developing improvements in current processes. 
• Effective in cost control and resource utilization.  
• Willingness to take on other job duties as assigned. 

Work Schedule 

Forty hours per week, Monday through Friday.  Hours and days will vary to accommodate the needs of the department.  Weekends may be required.