Chief Patient Experience Officer jobs in New Jersey

Required qualifications, capabilities, and skills 

As a senior leader and Chief of Staff in Corporate  Technology Infrastructure  organization, you will provide strategic business planning and operational management leadership for the following key functions:

• 10 years of experience in Organization and Resource Management; Technological, Organizational and/or Operational Change Management; Portfolio Management; Conflict Resolution; Negotiation; Budget/Financial Management, including Business Case Completion; Controls; and Partnership and Influence
• Finance: Collaborate with the CTO, Business Stakeholders, and Finance and Business Management in the management of technology spend, monthly finance & business reviews, revised forecasts and the budgets. Ensure alignment of spend to budget plan.  Leads the annual budget planning and monthly business review process for the tower.
• Strategic Partnership: Trusted partner to the CTO and Business Stakeholders to manage and develop the operations of programs to support the strategic goals of each tower.  Lead the definition of organizational Objectives & Key Results and facilitate the monthly tracking & reporting of progress towards targets.
• Portfolio Governance & Management: Establish and manage governance, leadership, and a prioritization process, and a clear and readily accessible view of the portfolio within each tower. Drive, facilitate, and maintain technology portfolio to enable active management, prioritization and a continual view of strategic imperatives and resource allocation.
• Workforce Management: Ensures an effective resource strategy for the tower, including skills, types of roles, physical location strategy and variable resource use. Coordinates and facilitates succession planning and year end performance calibration.
• Communications & Change Management: Develops and manages tower internal communication strategy, including leadership messages, forums, and planning annual meetings. As necessary, leads or supports major change initiatives within the division.
• Audit & Controls: Support tower level Controls & Audit Function working closely with Corporate Technology leadership and technology teams. Drive proactive identification, prioritization and timely mitigation of technology risks, controls and audit validations. Partner with Enterprise Technology teams, including CTC, to continuously improve the controls environment.
• Reporting: Prepare various management reports to support business operations and decision making

Preferred qualifications, capabilities, and skills:

This role requires a variety of strengths and capabilities, including:

• BS/BA degree or equivalent experience
• In-depth knowledge of at least one technology discipline (e.g., software delivery, infrastructure management)
• Ability to lead large, collaborative teams to achieve organizational goals and passionate about building an innovative culture
• Strategic planning (e.g., roadmap creation and execution)

This role requires a wide range of strengths and capabilities, including:

• BS/BA degree or equivalent experience
• Expert knowledge in all business processes across an entire line of business, as well expertise in other lines of business and technology disciplines
• Track record for managing high-performing teams on large and complicated programs
• Ability to create and support a collaborative culture that attracts, retains, and develops top talent
• A strong understanding of financial control, budget management, risk management, and operations
• Expertise working in partnership with colleagues throughout the firm and in leading collaborative teams to achieve common goals