Claims Clerk jobs in Maine

MMG INSURANCE COMPANY

Job Description

Job Title:              Property Claims Processing Clerk

Department:      Property Claims

Reports To:         Manager

FLSA Status:       Non-Exempt        

SUMMARY

Supports Claims’ staff by performing clerical functions such as indexing, keying payments and notices, updating and maintaining loss notices, and related documentation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Calls or writes insureds, agents or other involved persons for missing information and posts or attaches information to claims' files or other related or similar files.
• Reviews insurance claim forms and related documents to verify completion.
• Reviews insurance policies to verify basic coverage information, as assigned.
• Keys authorized claims' payments.
• Processes agency drafts; keys and routes Claims’ Reports to Underwriting (CRUs).
• Keys and/or types transcriptions of recorded text.
• Files documents in paper files, organizing, updating and maintaining overall central filing system, as assigned.
• Maintains resource materials (i.e., Property Loss Research Bureau; Maine, New Hampshire and Vermont Insurance Law, Regulations and Related Laws, etc.) by inserting updates on a weekly basis.
• Assists adjusters by running contents inventories through Code Blue software. 
• Codes and keys losses, as assigned.
• Reviews drafts to verify completion.
• Faxes, photocopies, retrieves, separates, sorts, matches and distributes mail within Imaging system.
• Obtains information from various sources at the request of adjusters.
• Sends and receives Customer Surveys.
• Maintains spreadsheets with data results.
• Travels to fulfill educational requirements. (May include overnight stays.)
• Other duties may be assigned.

OTHER SKILLS AND ABILITIES

• Possesses above-average telephone skills.
• Possesses good interpersonal, relationship skills.
• Must possess good typing, keyboarding, word processing speed and accuracy.
• Possesses familiarity with one or more Dictaphone machines and possesses good transcription skills.  
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to request for service and assistance; Meets commitments.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Demonstrates the ability to consistently maintain a positive attitude.
• Works cooperatively and productively with employees.

EDUCATION and/or EXPERIENCE

Associate's degree and 1 year of related experience and or training; or equivalent combination of education and experience.