The Office Manager/Clinic Manager functions as the lead administrator for one specific site. They provide oversight, coordination, communication, documentation, and administrative support for the site while present in the center.
Monday-Friday 8:00-4:00 pm
Job Description
Staff Support
- Responsible for all staff scheduling within an identified clinic.
- Works with Human Resources department to assist with all personnel-related matters: performance, discipline, incentives, needs for further training/support
- Relays company staffing needs to Staffing Director
- Ensures timeliness of center-based staff by visual check in and out sheet
- Assisting staff with client meals, drinks, or prep
- Working with Staffing Director for training, introduction, and oversight of new staff
- Communicates issues/concerns with supervisors, directors, and HR as soon as they arise
Office Support_*
- Maintains oversight of employee billing within the clinic
- Responsible for all client cancellation and scheduling information
- Communicates with building owner and property manager regarding clinic maintenance issues
- Manages inventory requests
- Ensures cleanliness and organization throughout the center
- Ensures the daily schedule is followed
Communication Coordination_*
- Communicates with all members of the Treatment Team regarding client specific information, cancellations, staff changes, information from parents.
- Assists with Social media/Marketing
- Communicates clinic changes to clients' families
- Maintains ongoing communication with the clinical team working within the clinic to support client treatment
- Assigns/reviews documentation to and from other employees
- Updates center documentation as needed
- Emergency procedures, practices, and documentation, including preparation for future
- Communicates cancellations or changes in appointment times with families
- Maintains client documentation, according to HIPAA requirements
Training and Meetings_*
- Runs clinic meetings with staff: weekly kick off and monthly all staff
- Supports training of staff with electronic data collection and electronic medical records
- Coordinating clinic-wide activities in collaboration with other designated staff
- Supports company-wide professional development trainings
Skills to Have
- Demonstrates independent problem-solving skills, but is able to seek support from appropriate parties when needed
- Promotes FBS values, mission, and culture inside and outside of the Clinic
Schedule:
- 40 hours per week in clinic
- Cover mostly daytime hours during week in clinic.
- Additional meetings or trainings outside of proposed work schedule, as needed.
Requirements:
- CPR and QBS
- Availability to work 40 hours a week to complete clinic needs, including evenings as needed
- Some management experience
- Hold active Registered Behavior Technician certificate, or completion within 60 days. (We have an in-house program for this if needed.)
- Bachelor's degree in related field
- Availability for on-call crisis support during all non-work hours.