Clinical Research Associate jobs in Vermont
Recently Added Clinical Research Associate jobs
Customer Service Associate – Patient Engagement
- DM Clinical Research
-
Cambridge, VT
CONTRACTOR
-
Customer Service Associate – Patient Engagement
The Customer Service Associate plays a critical role in serving as a liaison between the patients and the organization. You will be responsible for maintaining excellent patient engagement and experience by providing highest customer service experience to the patients by answering inbound calls, assisting in issue/query resolution and other initiatives as directed by management.
DUTIES & RESPONSIBILITIES- Manage large amounts of calls promptly and efficiently daily
- Route inbound calls/emails/patient queries and complaints to the respective departments/sites in a timely and efficient manner
- Identify patients’ needs, clarify information, research every issue, and work collaboratively with the clinical team, and other staff to resolve patient issues and queries promptly
- Ability to develop a rapport and a trusted relationship with the patient to provide exceptional customer service and experience
- Maintain records and the required data of all inbound communications on trackers and electronic platforms (Crio/Comtrak) in a comprehensible and timely manner
- Meet daily and monthly call pick up targets while maintaining optimal call handling time and highest level of customer satisfaction and service
- Perform data collection, on critical patient engagement/experience metrics while adhering to IRB and HIPAA guidelines
- Follow the best practices for communication processes, rules, and policies effectively
- Possess politeness, professionalism, active listening, and critical thinking
- Assist in formulating reports and statistics for the call center
- Assist in conducting daily call audits for call center improvement initiatives and projects
- Meet personal/team qualitative and quantitative targets
- Assist with any other matters assigned by the management team
KNOWLEDGE & EXPERIENCE
Education:- Bachelor’s degree or above required from an accredited college or university
- Previous experience in customer service within the healthcare setting or an equivalent combination of education and experience
- N/A
- Previous experience in Customer Service or related department in a healthcare setting
- Strong written and verbal communication skills along with active listening
- Familiarity with Clinical Research Data Collection systems E.g. Crio, Florence etc.
- Ability to design training materials, SOP’s and conduct trainings
- Customer focus and adaptability to different personality types
- Demonstrate proficiency with Microsoft Suite, Google Suite and similar platforms
- Well organized, attention to detail and a multi-tasker
- Excellent customer service skills
- 5 Days Ago
QACE Analyst
- DM Clinical Research
-
Cambridge, VT
CONTRACTOR
- QACE AnalystThe QACE Analyst role is a critical position that requires the candidate to analyze and identify trends and patternsthat may impact study outcomes and/or study integrity. Additionally, the...
- 4 Days Ago
Patient Engagement Quality Assurance Specialist
- DM Clinical Research
-
Cambridge, VT
CONTRACTOR
- Patient Engagement Quality Assurance SpecialistThe Patient Engagement Quality Assurance Specialist works towards achieving the highest clinical quality of patients to enroll in a clinical trial throug...
- 5 Days Ago
Data Analyst I
- DM Clinical Research
-
Cambridge, VT
CONTRACTOR
- Data Analyst IThe Data Analyst I will be responsible for collecting, organizing, analyzing, and reporting data from various departments within the organization. DUTIES & RESPONSIBILITIESThe position i...
- 5 Days Ago
Senior Azure DevOps Engineer
- DM Clinical Research
-
Cambridge, VT
CONTRACTOR
- Senior Azure DevOps Engineer We are seeking an experienced and highly skilled Senior Azure DevOps Engineer to join our dynamic team. As a key member of our engineering department, you will be responsi...
- 6 Days Ago
Administrative Regulatory Coordinator
- DM Clinical Research
-
Cambridge, VT
CONTRACTOR
- Administrative Regulatory Coordinator The Administrative Regulatory Coordinator will have a responsibility to ensure the integrity and accuracy of all regulatory documentation within the organization....
- 6 Days Ago
Clinical Research Associate jobs at Popular Companies
Clinical Research Associate
- Advarra
-
- About Advarra: Advarra makes clinical research safer, smarter, and faster. Our integrated solutions help safeguard trial...
- 6/11/2024 12:00:00 AM
Clinical Research Associate
- Advarra
-
- About Advarra: Advarra makes clinical research safer, smarter, and faster. Our integrated solutions help safeguard trial...
- 6/11/2024 12:00:00 AM
Clinical Research Associate
- Advarra
-
- About Advarra: Advarra makes clinical research safer, smarter, and faster. Our integrated solutions help safeguard trial...
- 6/11/2024 12:00:00 AM
Clinical Research Associate
- Advarra
-
- About Advarra: Advarra makes clinical research safer, smarter, and faster. Our integrated solutions help safeguard trial...
- 6/11/2024 12:00:00 AM
Clinical Research Associate
- Advarra
-
- About Advarra: Advarra makes clinical research safer, smarter, and faster. Our integrated solutions help safeguard trial...
- 6/11/2024 12:00:00 AM
Clinical Research Associate
- Advarra
-
- About Advarra: Advarra makes clinical research safer, smarter, and faster. Our integrated solutions help safeguard trial...
- 6/11/2024 12:00:00 AM
Clinical Research Associate
- Proclinical Staffing
-
Detroit, MI
- Proclinical is working closely with a healthcare organization who is seeking a dedicated Clinical Research Associate to ...
- 6/10/2024 12:00:00 AM
Clinical Research Associate
- Diverse Lynx
-
Philadelphia, PA
- Position Clinical Research Associate Location Philadelphia PA (Onsite) Job type:- Fulltime Job Description Qualification...
- 6/9/2024 12:00:00 AM
About Vermont
Vermont is located in the New England region of the Northeastern United States and comprises 9,614 square miles (24,900 km2), making it the 45th-largest state. It is the only state that does not have any buildings taller than 124 feet (38 m). Land comprises 9,250 square miles (24,000 km2) and water comprises 365 square miles (950 km2), making it the 43rd-largest in land area and the 47th in water area. In total area, it is larger than El Salvador and smaller than Haiti. It is the only landlocked state in New England, and it is also the easternmost and the smallest in area of all landlocked sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Clinical Research Associate jobs
$67,364 to $88,977
Most Popular Cities in Vermont for Clinical Research Associate Jobs
What does a Clinical Research Associate do?
Clinical Research Associate in Vista, CA
Represents Global Clinical Affairs on multifunctional teams tasked with preparing responses to regulatory agencies.
May 02, 2023
Clinical Research Associate in Stockton, CA
Document informed consent discussion and obtain signatures per protocol, federal, state and institutional requirements.
April 20, 2023
Clinical Research Associate in Stamford, CT
Responds flexibly to changing business demands and opportunities, proactively looking for ways to contribute.
May 09, 2023
Participate in monitoring visit report review process in order to maintain oversight of clinical monitoring quality and adherence to protocol and established processes and plans.
December 03, 2022