Do you have a passion for memory care? Come join our team at Elk Ridge!
GENERAL STATEMENT OF POSITION:
Under limited supervision, the Clinical Services Director (CSD) is responsible for all aspects of resident care including initial and ongoing assessments; hiring, training, supervising, managing and coordinating the Resident Care Assistants (Caregivers) and Resident Care Managers (Licensed Nurses and Medication Services Technicians).
SCOPE:
Supervisory Responsibility: Supervise the resident care team of the community that includes the following positions:
- Medication Services Technicians
- Resident Care Assistants
- Resident Care Coordinator
- Licensed Nurses
ESSENTIAL FUNCTIONS:
- Work Duties
- Hires and provides orientation for new clinical services staff; ensuring that staffing levels are maintained, and care services are provided
- Evaluates medication orders and transcribes them for Medication Services Technicians and nurses as needed
- Supervises and evaluates all care staff on all shifts, providing counseling and written disciplinary and/or corrective action when needed
- Provides in-service training for all care staff on a routine basis and one-to-one training as needed
- Assesses potential residents for appropriateness prior to move-in and provides on-going written assessments of all residents
- Develops and maintains Care/Service Plans for each resident, updating as diagnosis/condition changes
- Creates and maintains resident care communication system to ensure quality care on each shift
- Manages electronic reporting system, occurrence and situational reporting and Medication Administration Records
- Monitors centrally stored medication system
- Manages employee uniform program
- Implements and maintains resident care policies and protocols
- Monitors resident rooms, dining room, living room, attendant station, bathing rooms and medication rooms ensuring they are clean and orderly
- Monitors supplies on hand, including linens and towels and orders as necessary
- Provides first aid to residents when needed
- Communicates with physicians and families on resident’s change of condition or incidents
- Accepts physician orders or order changes for medications or treatments
- Communicate orders to pharmacy
- Assesses residents for needed medical intervention and arranges medical visits to doctor’s offices or emergency room
- Maintains current resident emergency records with up-to-date information
- Monitors the emergency call system and ensures staff responds appropriately
- Supervises resident meals and monitors for appropriate diets
- Assists with emergencies and with safety instructions for residents such as fire drills, etc.
- Maintains current knowledge of state and local regulations, ensuring community compliance
- Answers telephones, assists visitors and gives tours to prospective residents
- Performs duties as manager on duty on a rotating basis
- Conducts work tasks safely and in compliance with the community safety program
- Provides effective and courteous service to all residents, guests and co-workers
- Performs other related essential duties as required
- Attend in-service training and workshops and meetings as required.
- Promote and protect the rights of each resident
- Budget Responsibility – Responsible for meeting budget goals, expenses and established care thresholds for the resident
- Supervision/Leadership
- Provide high performance leadership and management of team to support the achievement of community and corporate performance goals. Observe and effectively manage the culture of the team
- Create an environment for team members that honors, respects and values individual opinions and suggestions; demonstrate fair treatment and ethical business practices; support development and reward achievement
- Communicate performance standards to team; observe, measure and evaluate performance to ensure standards are achieved; conduct regular performance observation, assessment and discussion with team members
- Communicate information that supports team and company performance and communicate reasons for decisions
- Ensure quality recruiting, hiring, development and retention practices that support company procedures and standards
- Administer compensation, rewards and recognition that support individual and team performance toward achieving shared goals
- Perform various related essential duties as required by the vice president or by the Anthem Memory Care Home Office
- Teamwork and Communication
- Participates in team activities, meetings and practices
- Actively build productive relationships with others
- Practice “conversations for action” to understand and meet internal and external customer conditions of satisfaction This includes but is not limited to:
- Identifying key customers and department interdependencies and setting up regular conversations that build strong partnerships and actions toward a shared outcome
- Conducting regular meetings with team members, colleagues and customers that address actions, concerns, possibilities and planning
- Display ability and willingness to contribute to team by communicating effectively and consistently; follows team rules and procedures; participates in team decision making and problem solving; and offers new ideas and suggestions to maximize team performance
- Engage in conversations to understand the conditions of satisfaction of job duties:
- Identify shared understanding of desired outcomes
- Initiate regular conversations to ensure outcomes are met
- General and Organizational Requirements
- Display behavior that supports the Anthem Memory Care mission, vision, values and policies
- Consistently perform position responsibilities in a professional and ethical manner
- Build knowledge and remain current on information, results and/or news related to the clients’ business that may impact revenue generation, quality of care or the business and professional relationship with the client
- Pursue job-related professional development
- Monitor own work performance and adjust; seek help as needed to fulfill job duties
- Understand and follows company and department policies and procedures
- Understands and adheres to all laws governing team member and resident rights
- Protects confidential information of team members, residents and vendors
- Conducts work tasks safely and according to the community safety program
- Show eagerness and flexibility completing other duties as assigned. *
MINIMUM TRAINING AND EXPERIENCE:
A minimum of three years of experience in a senior living community; a minimum of three years of experience in a management/supervisory position; a bachelor’s degree in nursing or a related field may be substituted for three of the years of experience; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities.
CERTIFICATION AND CLEARANCE REQUIREMENTS:
- Current and valid Nursing License in the state where the Anthem Memory Care community is located
- First Aid and CPR certification
- Serve Safe Certification
- Criminal record clearance or criminal record exemption, as required by law
- Health evaluation to ensure ability to perform duties of the position and the absence of any communicable disease, including tuberculosis and CXR clearance.
- Valid Driver’s License with a clean driving record, and free of restrictions or limitations as required by State Regulations.
Job Type: Full-time
Pay: $90,000.00 - $115,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- Do you have a valid RN license?
Work Location: In person