Collections Representative jobs in Minnesota

Position Summary

Assists patients and/or clients with their billing statements via phone, correspondence or direct contact.  Responsible for the collection of patient accounts from co-pays, deductibles and no insurance.  Work patient accounts through the aging reports as identified by business office representatives and collection systems to ensure effective and timely collection of outstanding accounts.  Provides services to the hospital in processing of revenue.  This position does not provide direct patient care.

Key Responsibilities:

• Acknowledges and processes patient billing statements on a daily basis.
• Handles all bankruptcy accounts; taking appropriate steps.
• Process payment/ adjustment report on bad debt accounts on a weekly basis and reports to the collection agency.
• Responsible for completing documentation of all activities on patient accounts.
• Work with co-workers to train new and existing employees in collection processes.
• Computes adjustments based on Financial Assistance Applications.  Communicates with patients on qualifications.  Accurately calculates and applies all appropriate discounts.
• Process collection and reminder worklist on a daily basis.
• Understands and acknowledges the importance of working and resolving accounts in a timely manner.  This includes debit and credit balance accounts.
• Effectively communicates necessary billing information on mutual patients between hospital and clinic billers.
• Reviews and approves Legal Authorization forms sent by the Collection Agency.
• Processes client accounts, which includes review of accounts, working with contacts within clinics and sending accurate statements to our clients.  Follow-up with clients to ensure timely payments.
• Conducts timely mail delivery for courier pick-up and interoffice mail sorting, distributes Epremis reports and claims appropriately.
• Contributes to a quiet and focused, positive team environment.  Communicate and work well with co-workers.
• Perform other related duties as assigned.

Schedule:

• 80hrs/2wks
• Monday-Friday, 8:00am-4:30pm

Benefits:

• Competitive Wages (experience and education may be considered along with internal equity when job offers are extended)
• Paid Time Off and Sick Over Sixteen Accrued on First Paycheck
• Eligible for Medical and Dental Insurance, Vision Discount Plan
• Life and Disability Insurance
• Pension Plan (PERA) with a 7.5% company match
• 457(b) Retirement Plans
• Tuition Reimbursement
• Others include Free On-site Parking, our Qualified Bilingual Staff Program, Employee Assistance Program, and a variety of savings opportunities, including cafeteria, pharmacy, and scrubs discount.

Northfield Hospital  Clinics is an independent organization with over 800 employees. We are known for our positive work environment and quality patient care. We provide a full spectrum of services with our Hospital in Northfield, MN and primary and specialty clinics in Northfield, Lakeville, Farmington, Faribault, and Kenyon. Urgent Care locations in Northfield and Lakeville.

Northfield, MN is a charming, historic river town of 21,000 people, less than an hour's drive from the Twin Cities. The community is home to two highly ranked colleges and is praised for its availability of parks, golf courses, scenic trails, and for its active arts programs and events throughout the year. Nationally recognized in 2024 as one of “The 50 Best Places to Live in the U.S.” by magazine Money.