Collections Specialist - Healthcare jobs in Michigan

The Collections Specialist is responsible for billing, tracking, and collecting cost share and/or copays from individuals as part of the company’s financial management services contracts. The ideal candidate will have a strong background in accounting and bookkeeping, as well as a keen interest in financial management and healthcare billing practices.

• Patient Billing and Collections:

o   Generate and send out participant invoices, cost shares, and copay statements in a timely manner.

o   Maintain accurate and up-to-date billing records for each individual.

o   Follow up with participants to collect outstanding balances through various communication channels, including phone, email, and mail

• Payment Processing:

o   Receive and process payments from patients, including checks, credit card payments, and electronic funds transfers.

o   Ensure that payments are accurately recorded and posted to the appropriate accounts.

• Account Reconciliation:

o   Reconcile patient accounts to resolve discrepancies and billing errors.

o   Investigate and resolve any issues related to unpaid or partially paid claims.

• Financial Reporting:

o   Prepare regular reports on accounts receivable, including aging reports and collection status.

o   Provide detailed financial information to management as needed for decision-making.

• Compliance and Documentation:

o   Stay up-to-date with healthcare billing regulations, including HIPAA and other relevant compliance standards.

o   Maintain detailed and organized records of patient interactions and collection efforts.

• Customer Service:

o   Provide excellent customer service by addressing participant inquiries and concerns regarding their billing statements.

o   Educate participants on their financial responsibilities and payment options.

• Other duties as assigned.

Bachelor’s degree in business administration, accounting, finance, or related field preferred

·         Knowledge of Microsoft Office products is necessary, specifically Microsoft Excel

·         Excellent written and oral communication skills

·         Strong organizational skills

·         Excellent problem solving skills

·         Strong ability to analyze data

·         Ability to meet deadlines and work under pressure

Work is performed in a typical office setting or from a home office.