Collections Supervisor jobs in Minnesota

This is a full-time remote Collections Supervisor, Monday through Friday, from 8:00 am - 5:00 pm.

SUMMARY:

Responsible for managing, coordinating, and directing staff and activities related to collections on past due accounts and reconciliation of account discrepancies.

ESSENTIAL FUNCTIONS:

This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

• Supervises staff including hiring, training, evaluating performance, providing compensation recommendations, and performance management.
• Provides research, feedback, and decisions to resolve customer and staff questions and requirements.
• Develops and implements goals, objectives, policies, procedures, and work standards.
• Works collaboratively with internal/external clients in regard to payment plans, disputes, account reconciliations, etc.
• Processes more complex credit card payments or payments where the client contacts us directly with a request on their account.
• Work with the collections team and other internal clients to address concerns/issues.
• Assists collections team with complex unapplied payments as required.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience:

Bachelor's degree in accounting or a related field; AND two (2) years of professional collections experience OR an equivalent combination of education, training, and experience.

Required Knowledge and Skills

Required Knowledge:

• Principles and practices of employee supervision, including selection, work planning, organization, performance review and evaluation, and employee training.

• Principles and practices of developing teams, motivating employees, and managing in a team environment

• Principles and practices of credit and collections operations and management.

• Practices of reviewing financial documents for completeness and accuracy.

• Applicable laws, regulations, policies, and procedures.

• Computer applications related to the work.

• Financial record keeping and accounting practices and techniques.

• Correct English usage, including spelling, grammar, punctuation, and vocabulary.

Required Skills:

• Planning, organizing, and managing assigned activities.

• Planning, organizing, supervising, reviewing, and evaluating the work of assigned staff.

• Training others in policies and procedures related to the work.

• Developing and implementing goals, objectives, policies, procedures, and work standards.

• Developing effective work teams and motivating individuals to meet goals and objectives and provide customer services in the most cost-effective and efficient manner.

• Interpreting, applying, and explaining corporate policies and procedures.

• Prepare clear and concise reports, correspondence, and other written materials.

• Using initiative and independent judgment within general policy guidelines.

• Using tact, discretion, and prudence in dealing with those contacted in the course of the work.

• Compiling, researching, and reviewing financial figures for completeness, accuracy, and compliance with policies and procedures.

Establishing and maintaining effective working relationships with those contacted in the course of the work.

• Organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.

• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 20 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone.

WORKING ENVIRONMENT:

Work is performed in a remote office setting.