Community Relations Specialist jobs in Wisconsin

The Community Relations Program Specialist manages data integrity for the Goodwill Cares program during the rollout of a new software system.

This is a short-term position that will span around 6 months.

RESPONSIBILITY LEVEL:

This role manages data integrity for the Goodwill Cares program during the rollout of a new software system. This role also partners with Goodwill employees and agency representatives to ensure that vouchers are being utilized properly and on a timely basis. Understand and abides by policies, procedures, and programs. Typically works on projects and tasks that span 1 day – 3 months. 

PRINCIPAL DUTIES:

1. Assist Community Relations team by ensuring data integrity between current system (GWC Portal) and Microsoft Dimensions 365 (D365). This includes review and reconciliation of all transactions within D365 and existing GWC Portal vouchers.

2. Data entry including managing concerns and resolutions and input of new D365 data into the legacy GWC Portal. Create and maintain a log of data integrity concerns and their respective resolutions. 

3. Update current system (GWC Portal) fields. This includes inputting the D365 card, which requires repurposing the existing field and updating the field visible to store personnel so that the store team can see that a D365 card has been issued.

4. Maintain reporting and ensure that all source data is present and accurate. 

5. Serve as a primary contact for the Goodwill Cares program. This includes managing incoming communications from Goodwill retail store managers and confirming voucher details. It also includes proactive outgoing calls to partner agencies in the event that an application-based voucher has not been utilized within 30 days of issuance. Partner with agencies to ensure that voucher recipients understand how to use their vouchers and utilize them in a timely manner.

6. Conduct GWC Portal database cleanup. Remove duplicate entries and reach out to agency contacts to update agency information. 

7. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Follows through on learning, skill building, and practice necessary to adapt to change. 

8. Problem Solving: General supervision, with work regularly reviewed by manager or senior coworker. Uses technical skills and knowledge to manage day-to-day tasks.

9. Technical Skill:  Practical, working knowledge of tasks, responsibilities, policies and procedures. Able to learn and apply new concepts.

10. Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedule and interest permit.

11. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of college education or experience equivalency. 

2. Strong Microsoft Excel skills are required. 

3. Attention to detail and quality.

4. Comfort with ambiguity are required.

5. Must communicate effectively and partner well with others. 

CORE CULTURAL COMPETENCIES:

1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments. 

3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.  

4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed. 

5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments. 

PHYSICAL/SENSORY DEMANDS:

Job requires the following: remain stationary for sustained periods of time; ability to move about to 

accomplish tasks; must be able to operate a computer or similar technology, which typically involves 

substantial motions of wrist, hands and/or fingers; visual acuity to perform activities such as preparing 

data, operating equipment or review thoroughness of work; ability to communicate with others and 

exchange information. Reasonable accommodations may be made to enable individuals with disabilities 

to perform the essential functions.

(SEW)