Compliance Manager - Healthcare jobs in Minnesota

As the Customer Success Manager (CSM), you will report to the Manager, Customer Success, and will be responsible for driving product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships. This CSM will be responsible for all aspects of relationship management, adoption, risk mitigation and success planning. You will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of your customers, resulting in customers for life!

More specifically, you will:

• Act as an extension of the customer, being a proactive advocate within Sovos and the customer to accomplish defined objectives
• Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value
• Proactively grow the breadth and depth of strategic relationships within assigned customers
• Help customers calculate and monetize business value by driving quarterly reporting with customers; measuring business value, penetration, usage, and adoption
• Closely manage and nurture accounts to identify and eliminate risk of attrition
• Partner with internal Sovos stakeholders to align account activities with the customer’s business case and strategy
• Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success
• Ensure customers are aware of and educated on new features and releases
• Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
• Deliver periodic customer health-checks
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of Sovos products and services

What We Ask From You

• 3 years of customer success, account management, or sales experience in SaaS or similar industry
• 1 years of experience working with Enterprise size accounts
• General knowledge of tax reporting and compliance a plus
• Excellent communication skills, including issue tracking, triaging and crisis management
• Experience in any of the following a plus: Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards
• Experience with CSM technologies such as Salesforce, Gainsight etc. Ability to efficiently manage multiple customer projects simultaneously
• Experience supporting global customers across multiple products effectively
• Communicates with internal and external customers and all levels of management; effectively communicating technical information to non-technical audiences
• Delivers informative, well-organized presentations
• Proficient in Spanish and/or Portuguese a plus

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside! Flexible Time-Off

• Flexible Time-Off
• Bi-Weekly Meeting Free Days!
• Mentoring Programs
• Globally recognized Training and Development programs
• Company sponsored health, dental and vison insurance Benefits
• 401(k) with company match
• Tuition reimbursement, Time Off to Volunteer, Wellness Committees and more!

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100 countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.