Computer Operations Manager jobs in Pennsylvania

CEI s direct client has an immediate need for an IT Operations Support Analyst at Pittsburgh, PA

6 month to a year Contract,

This position is for Sunday Thru Thursday 11 pm - 7 am (night 3rd shift)

Max Rate: $30/Hour on w2

Responsibilities
Primary Duties:

• Troubleshooting and resolving remote hardware, software, and network issues
• Identification and triage of indents and requests
• Documenting and engaging on all tickets in Cherwell to maintain a historical record of activity
• Monitoring Production Batch (Mainframe and Distributive)
• 1-2 years experience with Control-M or other scheduling packages. Able to understand job dependencies, predecessors, successors and assess impact of modifications to Control-M schedules.

Job Responsibilities:

• Troubleshooting and resolving remote hardware, software, and network issues
• Identification and triage of indents and requests
• Documenting and engaging on all tickets in Cherwell to maintain a historical record of activity
• Monitoring Production Batch (Mainframe and Distributive)
• 1-2 years experience with Control-M or other scheduling packages. Able to understand job dependencies, predecessors, successors and assess impact of modifications to Control-M schedules.
• Working with teams in an MSP and/or high-volume internal IT support environment.
• Interpreting system and event messages and alerts via monitoring tools, software applications and generated email findings, developing new processes and procedures to enhance operations.
• Following Duquesne Light s technology delivery practices, policies, and standards
• Complying with business and disaster recovery runbooks

• Creating and maintaining accurate documentation/procedures
• Communicating status updates with key stakeholders during major incidents
• Strong communication, organization, and planning skills
• Ability to learn and share knowledge with other team members

• Ensuring compliance with regulatory standards.

• Analyzing and providing resolution to complex and dynamic enterprise technology issues
• Working together with vendors to aid repairs of hardware
• Identifying incident trends; recommend and implement improvements to reduce incidents
• Ability to learn and pick up concepts quickly

• Detailed oriented, aware of secondary effects resulting from changes
• Experience working both independently and as part of a project group

• Must possess a positive and professional attitude

Preferred Qualifications:

• Experience working in an IT environment with emphasis in Service Desk and Operations Management
• ITIL certified a plus
• A certification (or vendor-specific equivalent)
• Experience working with virtual / remote staff members
• Problem-solver and resourceful; know how to find answers
• Thorough understanding of ITIL Processes, experience working with Cherwell
• Experience supporting aspects of a Windows server infrastructure, VMware, Azure, or other cloud environments
• Understanding of Network Monitoring Applications (OP5/Nagios)
• Familiarity with Cherwell and Control-M
• Active Directory, Unlocking Accounts, Resetting Passwords
• Competence in MS Office required, including MSExcel, MSAccess, MSWord