Configuration Analysis Manager jobs in Ohio

Company Description

Job Description

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Job Description

Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the team

The SACM (Service Asset and Configuration Management) and SPM (Service Portfolio Management) teams are globally accountable for ensuring accuracy about business services and their underlying service assets. This includes CMDB Management, Software & Hardware Asset Management, and Service Portfolio Management. You will be part of a small team providing Service Asset Management globally for all Worldpay service assets.

What you will be doing

The CMDB Configuration Manager is responsible for ensuring the accuracy, integrity, and overall health of Worldpay’s Configuration Management Database (CMDB). They will design, implement, and maintain CMDB procedures to ensure it reflects all IT assets (hardware, software, services) and their relationships. This role is critical for supporting service asset management, ITSM processes, and financial management.

• Design, develop, and implement CMDB policies and procedures.

• Oversee the population and ongoing maintenance of the CMDB.

• Manage CMDB data quality and ensure data governance.

• Develop and implement CMDB access controls.

• Create reports and dashboards to monitor CMDB health and identify improvement opportunities.

• Collaborate with IT teams and the business to ensure effective configuration management throughout the service lifecycle.

What you bring:

• 5 years of experience in CMDB administration and configuration management.

• 2 years of experience with ServiceNow.

• Working knowledge of IT configuration management principles and CMDB best practices.

• Understanding of how to use ITSM methodologies, eg: ITIL and Agile.

• Strong understanding of CMDB concepts, data modeling, and governance principles.

• Experience with CMDB tools and technologies.

• Strong analytical and problem-solving skills.

• Excellent attention to detail and accuracy.

• Fluent English verbal and written communication and collaboration skills.

Added bonus if you have:

• Extra experience with ServiceNow, specifically the asset and CMDB spaces.

• Experience with databases and table structures.

• ITIL v3 or v4 Foundations certification

What we offer you

• A competitive salary and benefits.

• Opportunity to work in a fast-paced and dynamic IT environment.

• A variety of career development tools, resources, and opportunities.

• Play a key role in ensuring the success of IT service delivery.

• The chance to work on some of the most challenging, relevant issues in the payment industry.

• Time to support charities and give back in your community.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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