Contact Center Director jobs in Hawaii

Company Description

Kroc Center Hawaii is the largest community center in the state, situated on 15 acres of land in Ewa Beach, HI. It features a 200,000 square-foot multipurpose gathering place with various facilities, including an aquatic center, fitness center, gymnasium, banqueting facilities, classrooms, performing arts center, preschool, church, game room, and art studio. The center offers a wide range of programs and services, such as classes in music, art, swimming, sports, fitness, and life enrichment.

Role Description

The Assistant Center Director for Operations (ACDO) has the responsibility to assist the Center Director in successfully leading all areas of the daily operations of The Salvation Army Ray and Joan Kroc Corps Community Center (Kroc Center) in Hawaii, with a particular focus on the Operations, including but not limited to, Hospitality and Member Services, Facility Upkeep, Food & Beverage Service, Rentals and Special Events, Contracts, Corporate Compliance, Risk Management and other duties as assigned. The ACDO will coordinate the aforementioned activities throughout the Kroc Center efficiently and consistently. In the absence of the Administrator or center Director, the ACDO has full and direct responsibility for all of Kroc Center operations and programs as assigned by the Administrator. The ACDO advises and makes recommendations to the Administrator and Center Director regarding overall departmental and organizational goals, objectives, programs, procedures, and policies. The purpose of the ACDO position is to provide a consistent executive and ministry driving force throughout all areas of the Kroc Center and to help represent The Salvation Army Kroc Center in the community.

The ACDO will oversee well over 120 employees and provide direct supervision to the Membership Manager, Kitchen Manager, Café Manager, Facilities Manager, Sales & Events Manager, and Operations Coordinator. The ACDO will develop and review all business operations and practices to ensure Mission alignment and support life transformation. The use of various models and methods will be utilized to measure and ensure success in these areas.

The ACDO will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and how he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community.

Qualifications

• Analytical Skills
• Operations Management
• Customer Service
• Budgeting
• Coaching
• Excellent organizational and leadership skills
• Ability to multitask and prioritize effectively
• Strong interpersonal and communication skills
• Experience in the field of community center management or a related field
• Bachelor's degree in Business Administration or a relevant field

For more details: https://kroccenterhawaii.org/kroc-hawaii/careers/