Contact Center Quality Analyst jobs in Connecticut
Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst jobs
- New York Presbyterian Healthcare System
-
Stamford, CT
FULL_TIME
-
Job Description
Stamford Health, a well-established, award-winning Healthcare System with multiple locations in CT has an opportunity for a Contact Center Quality Assurance Analyst.
As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer:
- Competitive salary
- Comprehensive, low-cost health insurance plans available day one
- Wellness programs
- Paid Time Off accruals
- Tax deferred annuity and (403b) pension plan
- Tuition reimbursement
- Free on-site parking
JOB SUMMARY:
The Contact Center Quality Assurance Analyst is responsible for quality monitoring incoming and outgoing calls via Voice and chat as well as associated documentation and scheduling of the Radiology Central Scheduling Representatives and/or phone representatives. He/she will provide actionable insight and assessing the quality of the performance of Contact Center phone throughout Stamford Health who handle inbound/outbound calls with our existing and potential patients.
Job Info
Job Identification: 2185
Job Category: 020 - Clerical
Posting Date: 2024-04-11T20:11:54 00:00
Job Schedule: Full time
Locations: 32 Strawberry Hill Ct Stamford CT 06902 US
Regular or Temporary: NA
- 24 Days Ago
- Manufacturers and Traders Trust Co
-
Bridgeport, CT
FULL_TIME
- Location: Bridgeport Center (on-site for 6 months; hybrid upon evaluation) --- Schedule: Mon-Fri; 8:30AM-5PM EST with one (1) late shift (12:30-9PM EST) per week -------------- Overview: This position...
- 2 Days Ago
- Charter Oak Federal Credit Union
-
Waterford, CT
FULL_TIME
- Job DescriptionCONTACT CENTER- MEMBER SERVICE REPRESENTATIVE- HYBRIDBe a part of the Charter Oak Federal Credit Union Team!The Credit Union is looking to hire a Contact Center Member Service Represent...
- 8 Days Ago
- Cortica
-
West Hartford, CT
FULL_TIME
- Contact Center Representative (Full Time)Cortica is looking for a remote Contact Center Representative to join our growing multi-disciplinary team. In this role, you will be responsible for providing ...
- 1 Day Ago
- GT Independence
-
Southington, CT
FULL_TIME
- Work for a company where you make a difference in people's lives every day! At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to lear...
- 10 Days Ago
- Webster Bank
-
Southington, CT
FULL_TIME
- If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, business...
- 11 Days Ago
Contact Center Quality Analyst jobs at Popular Companies
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-
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-
Renton, WA
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- Clark Creative Solutions
-
Silver Spring, MD
- Job Description Job Description We are seeking a highly motivated and customer-oriented Bilingual Call Center Representa...
- 6/11/2024 12:00:00 AM
- Metlife Legal Plans
-
Cleveland, OH
- Job Description Job Description MetLife Legal Plans is currently hiring a Client Service Center Analyst & Scheduling Spe...
- 6/11/2024 12:00:00 AM
- American Behavioral Solutions
-
Phoenix, AZ
- Job Description American Behavioral Solutions is searching for passionate, highly motivated and organized individuals to...
- 6/10/2024 12:00:00 AM
- TekJobs
-
Alpharetta, GA
- Required Skills: Tier2 Support. Focus on Outage and Incident tickets passed from T1- team 12*5 and 24*7 on Call. Analyst...
- 6/8/2024 12:00:00 AM
- Iron Bow Technologies
-
Manassas, VA
- Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, ...
- 6/8/2024 12:00:00 AM