Contact Center Quality Analyst jobs in Wisconsin

Why Work for Menards?

• Monday – Friday work week
• Profit Sharing & 401K, Paid Vacation & Holidays
• Team Member Discount
• Highly collaborative work environment
• On campus coffee shop/cafeteria with live music!
• Pay based on experience

POSITION SUMMARY:

The Automation Analyst I will implement automation that will ensure consistently accurate, usable and performing applications.  They will also assist in making sure that all manual testing is completed on time. They will provide guidance and assistance in defining the proper testing strategy for I.S. projects and maintenance items.  This position works closely with Technical Leads, Application Developers and Business Analysts to ensure testing accurately reflects the desired use of the applications.

PRIMARY RESPONSIBILITIES:

Software Automation Testing

• Develop, maintain and execute automated functional test scripts
• Execute load tests and document results
• Develop new automation test cases for Quality Assurance
• Analyze automation errors and their root causes

Software Manual Testing

• Perform manual test planning and coordination activities
• Perform manual test design reviews to ensure tests are meeting quality validation standards
• Interpret written and verbal requirements to create test cases with expected results
• Execute test cases and document actual results
• Create defects and communicate with development as they work towards resolving the issues
• Create Exploratory Testing Charters  
• Perform Exploratory Testing
• Create and document manual test plans to align with scheduled software releases
• Analyze test data and identify trends and/or problem areas
• Follow processes to identify discrepancies, report defects and validate actual test results vs. expected

Other:

• Assist in recommending new testing procedures to reduce production errors
• Suggest and recommend better ways of improving the quality of work within a team
• Provide training and support to Quality Assurance team on systems, policies, procedures, and core processes
• Assist in evaluation of new tools
• Other tasks as assigned by Team Leader or Manager