Contact Center Quality Analyst, Sr. jobs in Connecticut
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
- New York Presbyterian Healthcare System
-
Stamford, CT
FULL_TIME
-
Job Description
Stamford Health, a well-established, award-winning Healthcare System with multiple locations in CT has an opportunity for a Contact Center Quality Assurance Analyst.
As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer:
- Competitive salary
- Comprehensive, low-cost health insurance plans available day one
- Wellness programs
- Paid Time Off accruals
- Tax deferred annuity and (403b) pension plan
- Tuition reimbursement
- Free on-site parking
JOB SUMMARY:
The Contact Center Quality Assurance Analyst is responsible for quality monitoring incoming and outgoing calls via Voice and chat as well as associated documentation and scheduling of the Radiology Central Scheduling Representatives and/or phone representatives. He/she will provide actionable insight and assessing the quality of the performance of Contact Center phone throughout Stamford Health who handle inbound/outbound calls with our existing and potential patients.
Job Info
Job Identification: 2185
Job Category: 020 - Clerical
Posting Date: 2024-04-11T20:11:54 00:00
Job Schedule: Full time
Locations: 32 Strawberry Hill Ct Stamford CT 06902 US
Regular or Temporary: NA
- 24 Days Ago
- Syntricate Technologies
-
Hartford, CT
FULL_TIME
- Greetings!Hope you are doing good!!I came across your profile on our resume database and wanted to reach out regarding a Job opportunity. If interested please reply with your updated resume, contact d...
- 4 Days Ago
- Generis Tek Inc
-
Hartford, CT
FULL_TIME
- Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Akshay Band at email address akshay.band@generistek.com can be reached on # 630-576-1926.We have Con...
- 5 Days Ago
- Integrated Resources, Inc ( IRI )
-
Hartford, CT
CONTRACTOR
- *** DEPARTMENT OF CHILDREN AND FAMILIES STATEMENT OF WORK FOR CCWIS PROGRAM QA Automation Engineer =========================================== (x) New Task () Renewal ( ) Fixed Price (X) On Site Suppo...
- 5 Days Ago
- HexaQuEST Global
-
Hartford, CT
CONTRACTOR
- Job DescriptionCandidate Must Be Local Candidate must be willing to work on site 20% 505 Hudson Street Hartford, CTCandidate must be within a two hour drive of Hartford CT.Candidate must be a U.S. Cit...
- 5 Days Ago
- Apex Informatics
-
Hartford, CT
FULL_TIME
- Candidate must be within a two hour drive of Hartford CT.Candidate must be a U.S. Citizen or Permanent Resident5 years' Experience Azure DevOps suite (Azure Boards, Azure Repos, Azure Pipelines, Azure...
- 11 Days Ago
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-
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-
Cleveland, OH
- Job Description Job Description MetLife Legal Plans is currently hiring a Client Service Center Analyst & Scheduling Spe...
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- TekJobs
-
Alpharetta, GA
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- Iron Bow Technologies
-
Manassas, VA
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