Contact Center Quality Analyst, Sr. jobs in Tennessee

Description

As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream’s brands include best-in-class apps, software, and specialized solutions. Over the last 30 years, our Company has remained committed to solving big problems and growing into new product lines. We are constantly innovating and finding new ways to positively impact healthcare organizations. 

What does our values-based culture offer you? 

• A collaborative work environment 

• A mission-oriented mindset 

• Work-from-home flexibility 

• A chance to grow your career 

All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation! 

We offer work-from-home flexibility as part of our hybrid workplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office. Remote team members also have access to flexible space scheduling for occasional use.   

We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you! 

We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments. 

Your Role As a HealthStreamer 

Essential Duties and Responsibilities

• Works with the development team to design, develop and execute test plans for our proprietary software applications.

• Designs, documents and executes manual and automated test cases for ongoing software releases and new software products

• Assists in all phases and types of software testing functionality testing, acceptance testing, regression testing, performance testing, browser compatibility testing, accessibility testing, automated testing, end-to-end and other types as required

• Works closely with development team to reproduce errors, identify issues and resolve problems

• Ensures that all bugs are documented, tracked and updated during the testing cycle using the bug documentation software

• Assists development team in diagnosing user problems and documents issues found

• Relays pertinent defect information to QA/Development/Product team members

• Participates in Team Meetings to discuss team goals, tasks, and tools

• Automation of test cases, to support CI/CD process (as needed)

• Follow sound and modern engineering practices in software quality.

• Performs related duties as required.

Qualifications

What You Will Need to be Successful

Education, Experience and Knowledge Required

• Bachelor's degree in Computer Science, Information Systems, or other related discipline preferred.

• 2-5 years of experience as QA engineer

• Experience with designing and writing automated test scenarios.

• Experience with SDLC and STLC.

• Good understanding and Experience with API testing and Web Testing.

• Experience with automation frameworks like selenium (C# preferred).

Skills and Abilities Required

• Demonstrate excellent attention to detail, organization skills, and time management skills.

• Work independently with limited supervision, and as part of a team.

• Ability to communicate clearly and effectively with other team members.

• Accountability - Taking responsibility for ones actions and the consequences that result from those actions

• Communication & Positive Presence - Listening attentively and respectfully; expressing thoughts and ideas effectively and concisely both verbally and in writing. Exhibiting a pleasant attitude.

• Collaboration - Cooperating and working effectively with others in the pursuit of common goals

• Critical Thinking - Using sound judgment, logic, and common sense to identify efficient and effective ways of approaching problems or new initiatives

• Adaptability - Being flexible and continuing to function effectively during times of change

• Continuous Improvement - Keeping an open mind; seeking new ideas and ways of doing things to streamline processes and increase client/customer satisfaction

• Planning & Organizing - Appropriately prioritizing activities, scheduling time, and utilizing resources to complete tasks in an efficient and timely manner while paying attention to details

• Work Ethic - Setting high standards for ones work; taking care to ensure all aspects of work are completed accurately

• Customer Service - Treating clients/customers with a high level of respect and taking action in order to meet or exceed expectations and resolve problems

• Motivation - Highly motivated individual with a genuine interest in improving and creating solutions

Benefits 

HealthStream offers a comprehensive benefits package to eligible employees, including: 

• Medical, Dental and Vision insurance 

• Paid Time Off 

• Parental Leave 

• 401k and Roth 

• Flexible Spending Account 

• Health Savings Account 

• Life Insurance 

• Short- and Long-Term Disability 

• Medical Bridge Insurance 

• Critical Illness Insurance 

• Accident Insurance 

• Identity Protection 

• Legal Protection 

• Pet Insurance 

• Employee Assistance Program 

• Fitness Reimbursement 

If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join the HealthStream team! We hope you join us and be a HealthStreamer!