Contact Center Quality Assurance Auditor jobs in Arkansas
Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Assurance Auditor jobs
Auditor
- CGS Federal (Contact Government Services)
-
Fayetteville, AR
FULL_TIME
-
Employment Type: Full-Time, Mid-Level
Department: Financial
CGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations involving potentially complex financial transactions and complex organizations attempting to evade detection. The ideal candidate will develop, coordinate, and draft technical audit guidelines, is proficient in a variety of accounting systems, and practices excellent cross-functional communication throughout investigations.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:- Analyze and audit a variety of accounting systems
- Analyze, organize, and present a large volume of data such as bank records, financial records, healthcare claims, tax records, correspondence, policies, other documentary evidence, etc., through the use of common software programs
- Assist with the planning of investigations, including performing quantitative and qualitative analyses to identify potential witnesses and relevant financial documents
- Prepare concise and accurate reports of results of analysis, including detailed charts, summaries and schedules as necessary
- Assist with conferences and interviews of representatives of financial institutions, Certified Public Accountants, and other potential witnesses to financial activities
- Utilize electronic databases to identify assets, documents, and other physical evidence
- Analyze an individual or corporation’s ability to pay monetary penalties based on financial disclosures and independent investigation of assets and liabilities
- Perform ancillary investigation-related services in support of assigned cases as follows:
- Develop, coordinate and issue draft technical audit guidelines and instructions applicable to financial audits and investigations
- Prepare interim and final reports throughout the investigation process for use by staff members
- Arrange for secure storage, preservation, organization and indexing of voluminous documentary evidence
- Assist in the compilation and analysis of documents and physical evidence, and the creation of charts, graphs, and other audio-visual materials for use in motions and at trial
- Meet with the designated federal agency personnel, state and local officials as needed throughout investigations
- Other related duties as assigned and within scope.x
- Four-year undergraduate degree or higher in statistical/data analysis, finance, accounting, fraud examination, or other related field
- Minimum 3 years of professional work experience in finance, accounting, fraud examination or statistical/data analysis
- Proficient in Microsoft Office applications including Word, Excel, PowerPoint, Access, etc
- U.S. Citizenship and ability to obtain adjudication for the requisite background investigation
- Experience and expertise in performing the requisite services in Section 3 Preferred qualifications:
- Experience reviewing and understanding medical records and knowledge of medical billing procedures, including experience using STARS and/or Business Objects
- Relevant experience working with a federal or state legal or law enforcement entity
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:
Email: info@cgsfederal.com - 23 Days Ago
Auditor
- CGS Federal (Contact Government Services)
-
Fort Smith, AR
FULL_TIME
- Employment Type: Full-Time, Mid-LevelDepartment: FinancialCGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations involving poten...
- 23 Days Ago
Senior Auditor
- CGS Federal (Contact Government Services)
-
Fayetteville, AR
FULL_TIME
- Employment Type: Full Time, Mid-levelDepartment: Financial ServicesCGS is seeking a Senior Auditor who will assist the district legal staff by conducting medical claims data analysis, forensic investi...
- 23 Days Ago
Senior Auditor
- CGS Federal (Contact Government Services)
-
Fort Smith, AR
FULL_TIME
- Employment Type: Full Time, Mid-levelDepartment: Financial ServicesCGS is seeking a Senior Auditor who will assist the district legal staff by conducting medical claims data analysis, forensic investi...
- 23 Days Ago
Quality assurance
- Sam's Club
-
Searcy, AR
FULL_TIME
- Description 0500-1500 TU WE TH FR 0LDescripción del turno de trabajo : 0500-1500 M X J V 0L Position Summary... What you'll do... Communicate with (or to) individuals or groups verbally or in writing ...
- 20 Days Ago
Quality Auditor
- Systems, LLC - Poweramp | DLM
-
Malvern, AR
FULL_TIME
- If you are a current Chamberlain Group employee, please click here to apply through your Workday account.We are Systems, LLC a leading manufacturer and designer of loading dock equipment. We continue ...
- 19 Days Ago
Contact Center Quality Assurance Auditor jobs at Popular Companies
Quality Control Inspector
- Flowserve Corp.
-
Raleigh, NC
- Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a...
- 6/11/2024 12:00:00 AM
Quality Control Inspector
- GForce Life Sciences
-
Princeton, NJ
- Quality Control Inspector – Princeton, New Jersey Must be able to work on a W2 Overview: We are seeking a detail-oriente...
- 6/10/2024 12:00:00 AM
Quality Control Inspector
- ConsultNet Technology Services and Solutions
-
Irvine, CA
- QC Inspector Irvine, CA- 1st Shift Contract to Hire $22.00- $25.00 an hour Successful candidate will perform inspections...
- 6/9/2024 12:00:00 AM
Quality Control Inspector
- Energy Steel
-
Rochester Hills, MI
- The QC Inspector is responsible for dimensional inspections, control and maintenance of the calibration system, and the ...
- 6/8/2024 12:00:00 AM
Quality Control Inspector
- APT Electronics, Inc.
-
Anaheim, CA
- Position Summary: Quality Control Inspector monitors, tests and inspects all processes involved in the production of a p...
- 6/8/2024 12:00:00 AM
Quality Control Inspector
- Franco Whole Foods, LLC
-
San Diego, CA
- Job Description Job Description Job Title: Quality Control Inspector Department: Quality Assurance Reports to: Quality A...
- 6/8/2024 12:00:00 AM
Quality Control Inspector
- Aerotek
-
Eagleville, PA
- One of our large manufacturing companies located in Audubon, PA is looking for QC Inspectors to join their 1st and 2nd s...
- 6/7/2024 12:00:00 AM
Quality Control Inspector
- RightTalents LLC
-
- Title: Quality Control Inspector Location: Yonkers, NY (Onsite) Duration: 12 Months Work week: 40 hours per week Job Des...
- 6/7/2024 12:00:00 AM
About Arkansas
Arkansas (/ˈɑːrkənsɔː/ AR-kən-saw)[c] is a state in the southern region of the United States, home to over 3 million people as of 2018. Its name is of Siouan derivation from the language of the Osage denoting their related kin, the Quapaw Indians. The state's diverse geography ranges from the mountainous regions of the Ozark and the Ouachita Mountains, which make up the U.S. Interior Highlands, to the densely forested land in the south known as the Arkansas Timberlands, to the eastern lowlands along the Mississippi River and the Arkansas Delta.
Arkansas is the 29th largest by area and the 33rd...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$43,616 to $55,469