Contact Center Quality Assurance Auditor jobs in Arizona
Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Assurance Auditor jobs
Auditor Quality Assurance
- Ascent Aviation Services
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Marana, AZ
FULL_TIME
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Ascent Aviation Services is one of the largest aviation maintenance, repair, overhaul, storage and reclamation operations in the world. Our strength comes from our talented and professional employees who excel through teamwork and enthusiasm. Ascent Aviation Services continues to grow and are continually looking for motivated and career minded aviation professionals who will support our vision and goals.
Job Purpose
Oversees the analysis and development of the organizational needs of Ascent Aviation Services and its individual team members. Creates and maintains clear professional roadmaps for organizational corporate and team member personal development. Acts as a cross-functional member of the compliance assurance team.
WORKING CONDITIONS
Physical Demands: Requires sitting or standing for extended periods of time. Requires frequent walking, bending, stooping, squatting, climbing, and reaching above shoulder level. Requires occasional crawling, crouching, kneeling, and balancing. Requires frequent lifting, carrying, pushing or pulling weight up to 10 pounds. Requires hand-eye coordination and manual dexterity. Requires corrected vision and hearing to normal range.
Equipment Operated: Ladders, stands, hi-lifts, flashlights, magnifying glasses, and standard office equipment.
Work Location: Aircraft maintenance hangar, flight line, and maintenance offices.
Potential Hazards: Exposure to high intensity noise levels, changes in temperature, materials identified on Material Safety Data Sheets. Working at heights and around moving machinery.
Protective Equipment Required: Goggles, safety glasses, face shields, ear protection, aprons, gloves, safety harnesses and breathing equipment.
Job Duties And Responsibilities
Essential Job Functions:- Develops and implements team member career path guidance and training detaining minimum milestones required for each position to ensure consistent and clear messaging for personal progression.
- Monitors areas of risk pertaining to adequately qualified personnel and makes recommendations and action plans designed to ensure proper staffing of duly qualified personnel exists.
- Provides team members with professional counselling and coaching designed to position them for growth within the organization.
- Coordinates with Human Resources on specific needs of the company to ensure that properly trained personnel are recruited as necessary.
- Interfaces with team members on all levels to assess opportunities for growth within the organization and to coach compliance as well as adherence to processes and procedures.
- Provides orientation for incoming members of management, with support for training in areas such as Quantum, Web Desktop, organizational resources, existing processes, etc.
- Assists the Director of Quality Assurance with process improvement, program design and implementation.
- Acts as a FAA liaison for the Director of Quality Assurance to ensure compliance with CFRs.
- Provide additional support to all departments for the training of team members with the goal of improving efficiency, reduction in errors, and compliance to applicable standards and regulations.
- Acts as interdepartmental liaison to encourage open lines of communication and teamwork.
- Liaises with the Training Department in the development and continual maintenance of training matrices.
- Coordinates with the FAA on the submittal of corporate training accomplished in support of the Diamond Award of Excellence for Aviation Maintenance Technician Training.
- Holds additional duties and responsibilities as delegated by the Director of Quality Assurance.
- Assists in Quality Assurance and continuous improvement projects and duties as needed.
- Assist the department in the achievement of company and departmental goals and improve the overall maintenance product.
- Ensure that all work performed is done in a safe manner. Directs activities to protect employees from harm and maintain safe working conditions.
- Will participate in and support safety initiatives, safe work practices and SMS compliance.
- Will participate in safety activities including the following: immediately reporting hazards, unsafe work practices and accidents/injuries.
- Will follow all safety rules, FAA regulations, PPE compliance and equipment operation requirements.
Knowledge, Skills And Abilities- Excellent verbal and written communication skills.
- Proven effective management skills.
- Proficient with Microsoft Office Suite or related software.
- Strong presentation skills.
- Adept with a variety of multimedia training platforms and methods.
- Ability to evaluate and research training options and alternatives.
Experience: Minimum of 5 years of pertinent quality systems or auditing experience. Preferred experience with ISO9001/AS9110 auditing, CASE auditing, or commercial aircraft maintenance (MRO) auditing.
Certificates/Licenses: ASQ certification as CQA, CMQ/OE, or Quality System Lead Auditor certification preferred. Certification as a Lean Six Sigma Green Belt beneficial. Valid driver’s license required. - 11 Days Ago
Auditor
- Contact Government Services, LLC
-
Tucson, AZ
FULL_TIME
- AuditorEmployment Type: Full-Time, Mid-LevelDepartment: FinancialCGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations involvin...
- 2 Months Ago
Auditor
- CGS Federal (Contact Government Services)
-
Tucson, AZ
FULL_TIME
- Employment Type: Full-Time, Mid-LevelDepartment: FinancialCGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations involving poten...
- 19 Days Ago
Quality Assurance Specialist | Phoenix, AZ
- Avenue5 Residential, LLC Career Center
-
Phoenix, AZ
FULL_TIME
- The pay for this position is $80,000 per year. Avenue5 is growing, and we are in search of a quality assurance specialist to join our dynamic team of Fivers! Summary of Responsibilities The quality as...
- 20 Days Ago
Senior Auditor
- Contact Government Services, LLC
-
Tucson, AZ
FULL_TIME
- Senior AuditorEmployment Type: Full Time, Mid-levelDepartment: Financial ServicesCGS is seeking a Senior Auditor who will assist the district legal staff by conducting medical claims data analysis, fo...
- 2 Months Ago
Night Auditor
- Quality Inn Prescott
-
Prescott, AZ
FULL_TIME,PART_TIME
- The Quality Inn Prescott, AZ is hiring for a Night Auditor to join its front desk staff. Applicants must be friendly, dependable, reliable, able to multitask, able to work unsupervised, and have excel...
- 1 Month Ago
Contact Center Quality Assurance Auditor jobs at Popular Companies
Quality Control Inspector
- Flowserve Corp.
-
Raleigh, NC
- Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a...
- 6/11/2024 12:00:00 AM
Quality Control Inspector
- GForce Life Sciences
-
Princeton, NJ
- Quality Control Inspector – Princeton, New Jersey Must be able to work on a W2 Overview: We are seeking a detail-oriente...
- 6/10/2024 12:00:00 AM
Quality Control Inspector
- ConsultNet Technology Services and Solutions
-
Irvine, CA
- QC Inspector Irvine, CA- 1st Shift Contract to Hire $22.00- $25.00 an hour Successful candidate will perform inspections...
- 6/9/2024 12:00:00 AM
Quality Control Inspector
- Energy Steel
-
Rochester Hills, MI
- The QC Inspector is responsible for dimensional inspections, control and maintenance of the calibration system, and the ...
- 6/8/2024 12:00:00 AM
Quality Control Inspector
- APT Electronics, Inc.
-
Anaheim, CA
- Position Summary: Quality Control Inspector monitors, tests and inspects all processes involved in the production of a p...
- 6/8/2024 12:00:00 AM
Quality Control Inspector
- Franco Whole Foods, LLC
-
San Diego, CA
- Job Description Job Description Job Title: Quality Control Inspector Department: Quality Assurance Reports to: Quality A...
- 6/8/2024 12:00:00 AM
Quality Control Inspector
- Aerotek
-
Eagleville, PA
- One of our large manufacturing companies located in Audubon, PA is looking for QC Inspectors to join their 1st and 2nd s...
- 6/7/2024 12:00:00 AM
Quality Control Inspector
- RightTalents LLC
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- Title: Quality Control Inspector Location: Yonkers, NY (Onsite) Duration: 12 Months Work week: 40 hours per week Job Des...
- 6/7/2024 12:00:00 AM
About Arizona
Arizona (/ˌærɪˈzoʊnə/ (listen); Navajo: Hoozdo Hahoodzo Navajo pronunciation: [xòːztò xɑ̀xòːtsò]; O'odham: Alĭ ṣonak Uto-Aztecan pronunciation: [ˡaɺi ˡʂonak]) is a state in the southwestern region of the United States. It is also part of the Western and the Mountain states. It is the sixth largest and the 14th most populous of the 50 states. Its capital and largest city is Phoenix. Arizona shares the Four Corners region with Utah, Colorado, and New Mexico; its other neighboring states are Nevada and California to the west and the Mexican states of Sonora and Baja California to the south and so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Assurance Auditor jobs
$46,632 to $59,304