Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Quality Inn Downtown Convention Center, 431 NE Multnomah St. Portland, Or. 97232
Front desk agent accepts reservations via phone and in person. Is responsible for welcoming guests into hotel, accurately performing check in and check out process, giving directions to guest, handling cash register, keeping back and front office clean, stocking breakfast and doing breakfast attendant duties when doing the audit shifts and various other front desk duties. Must be able to lift 50 lbs. Will be doing 2 night audit shifts (Thurs and Fri) (11PM to 7AM) and 2 other eve( 3pm to 11pm) on Tue and Wed. Shifts and number of shifts are subject to change.
We are just 2 blocks from the convention center stop on Max
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
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Work Location: In person