Contact Center Quality Assurance Auditor jobs in Utah

SUMMARY

The night auditor agent registers guest, makes reservation and addresses the guest needs by providing excellent service during the stay. This position will be a combination of two PM shifts (3pm - 11pm) and two graveyard shift (11 pm - 7 am).

DUTIES

• Greets, check-in guests, assigns the room
• Handles payment, guest records with a high degree of integrity
• Quickly resolves guest requests and complaints
• Answers the phone and takes guest’s messages
• Prints the registration card, keeps the desk area clean and presentable
• Provide information on local attractions and direction to the guests
• Keeps detail record of important activities in log book
• Perform audit / collect money for rooms
• Responsible for the cash drawer for the shift

Qualifications

great for students, high energy, and a strong focus on customer service.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 32 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Hotel Experience: 2 years (Preferred)

Ability to Relocate:

• West Valley City, UT 84119: Relocate before starting work (Required)

Work Location: In person