Contact Center Quality Manager jobs in Alabama
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Contact Center Manager
- Ashley HomeStore
-
Bessemer, AL
FULL_TIME
-
- Strategically lead and develop a team of 10 customer care representatives to improve and enhance the customer experience by setting and maintaining clear accountable performance measures.
- Help define the expected level of customer experience and communicate it to the team
- Assist in designing a high performing cross-sell function for the call center team
- Oversee the achievement and maintenance of customer experience KPIs and standards
- Report defined KPI?s to the executive team
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department
- Ensure the necessary resources and tools are available for quality customer service delivery
- Personally handle the most complex and escalated customer service issues
- Identify and implement strategies to improve quality of service, sales opportunities, productivity and profitability
- Evaluate staff?s performance and implement coaching and development plan when needed
- 5 Days Ago
Support Center (Service Desk) Manager
- CGS Federal (Contact Government Services)
-
Huntsville, AL
FULL_TIME
- Employment Type: Full Time, Mid-levelDepartment: Information TechnologyCGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative fo...
- 15 Days Ago
Support Center (Service Desk) Manager
- CGS Federal (Contact Government Services)
-
Birmingham, AL
FULL_TIME
- Employment Type: Full Time, Mid-levelDepartment: Information TechnologyCGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative fo...
- 23 Days Ago
Support Center (Service Desk) Manager
- CGS Federal (Contact Government Services)
-
Anniston, AL
FULL_TIME
- Employment Type: Full Time, Mid-levelDepartment: Information TechnologyCGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative fo...
- 23 Days Ago
Contact center
- Avadian Credit Union
-
Huntsville, AL
FULL_TIME
- Apply Senior Contact Center Advocate Full-Time Huntsville, AL Contact Center Apply Job Type Full-time Description Senior Contact Center Advocate - Full-Time Rate : $23 per hour Comprehensive Benefits ...
- 20 Days Ago
Contact Center Agent
- Guardian Credit Union External
-
Montgomery, AL
FULL_TIME
- Handles a variety of member service calls in a prompt, courteous and professional manner including calls that require problem resolution Major Duties and Responsibilities Works with internal customers...
- 5 Days Ago
Contact Center Quality Manager jobs at Popular Companies
Contact Center Operations Manager
- VBeyond Corporation
-
Jersey City, NJ
- Title: Customer Experience Contact Center Strategy and Operations Manager Location: Jersey City, NJ Experience in Financ...
- 6/10/2024 12:00:00 AM
Contact Center Manager
- Vanguard
-
Wayne, PA
- As a Workplace Contact Center Engineering Manager, you will lead a team of engineers dedicated to designing, implementin...
- 6/10/2024 12:00:00 AM
Contact Center Manager (Call Center Manager)
- Educational Federal Credit Union
-
Miami, FL
- Job Summary: The Member Contact Center Manager is responsible for the leadership of the Credit Union's Member Contact Ce...
- 6/9/2024 12:00:00 AM
Contact Center Manager
- SEB Professional North America
-
Irvine, CA
- Who Are We? Our passion for coffee makes SEB Professional North America a growing company! We are in the professional co...
- 6/8/2024 12:00:00 AM
Contact Center Operations Manager
- IGT Solutions
-
San Antonio, TX
- Position: Operations Manager Location: San Antonio, Texas Job Responsibility: IGT Solutions is looking for a Operations ...
- 6/7/2024 12:00:00 AM
Contact Center Operations Manager
- IGT Solutions
-
Philadelphia, PA
- Position: Operations Manager Location: Philadelphia, PA Job Responsibility: IGT Solutions is looking for a Operations Ma...
- 6/7/2024 12:00:00 AM
Contact Center Operations Manager
- IGT Solutions
-
Jacksonville, FL
- Position: Operations Manager Location: Jacksonville, Florida Job Responsibility: IGT Solutions is looking for a Operatio...
- 6/7/2024 12:00:00 AM
Contact Center Manager (Call Center Manager) - On-site
- Educational Federal Credit Union
-
Miami, FL
- Job Description Job Description Job Summary: The Member Contact Center Manager is responsible for the leadership of the ...
- 6/7/2024 12:00:00 AM
About Alabama
Alabama (/ˌæləˈbæmə/) is a state in the southeastern region of the United States. It is bordered by Tennessee to the north, Georgia to the east, Florida and the Gulf of Mexico to the south, and Mississippi to the west. Alabama is the 30th largest by area and the 24th-most populous of the U.S. states. With a total of 1,500 miles (2,400 km) of inland waterways, Alabama has among the most of any state.
Alabama is nicknamed the Yellowhammer State, after the state bird. Alabama is also known as the "Heart of Dixie" and the "Cotton State". The state tree is the longleaf pine, and the state flower is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$67,678 to $101,918
Most Popular Cities in Alabama for Contact Center Quality Manager Jobs
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Pierre, SD
This includes the day-to-day supervision of non-exempt team members in a high quality/high productivity environment.
January 08, 2020
Contact Center Quality Manager in Champaign, IL
Gain a holistic view of quality - Enjoy powerful, at-the-ready quality dashboards to see team and individual progress in real time.
January 17, 2020
Contact Center Quality Manager in Fargo, ND
Contrary to popular thought, quality control and quality assurance are not one in the same.
January 28, 2020