Contact Center Quality Manager jobs in Vermont
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Center Human Resource Manager
- Bel-Aire Quality Care - Newport, VT
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Newport, VT
FULL_TIME
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Genesis is one of the nations' leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how care is delivered by bringing together people like you -- passionate, highly skilled and motivated to make a difference.
Only through the talents and extraordinary dedication our employees bring to their jobs each and every day is Genesis able to fulfill our mission of providing high quality health care and everyday compassion. Join the Genesis team as a Center Human Resource Manager where you will have a direct and daily influence on employees.
Position Highlights
Highly visible position where you will work collaboratively with Center leadership to create a work environment that positions Genesis as the employer of choice and a culture committed to the Genesis Mission, Vision, and Core Values.
Monitor key metrics to gauge success such as employee satisfaction, development, retention, achievement of established excellence goals, and key performance indicators.
Conduct full-cycle talent acquisition for the center and develop talent management plans along with center leadership for employee engagement, retention, recruitment and recognition.
Support center leadership in the fair and consistent administration of Genesis Human Resources policies and procedures, pay practices and collective bargaining agreements, if applicable.
Why Genesis?
We provide career paths for our employees and develop them. We invest in YOU!
We are a strong, financially-stable company with industry longevity. Genesis was founded in 1985.
We are committed to operate with integrity.
We foster a work environment that feels like a family and have a culture of compassion. We Care Deeply!
Benefits- Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
- Variable compensation plans
- Inclusive workplace with DEI committee
- Nursing Student Loan Debt Repayment and Tuition Assistance
- Tuition, Travel, and Wireless Service Discounts
- Employee Assistance Program to support mental health
- Employee Foundation to financially assist through unforeseen hardships
MCWF
Qualifications:
Bachelor's Degree in Human Resources and/or SPHR/PHR preferred. 3 years previous work experience in Human Resources with proven track record preferred. Prior experience in healthcare or long-term care setting preferred. Must possess experience using systems and technology to support work activities. Ability to work flexible hours in order to meet with employees who work 24/7 is required. Must be willing to travel as necessary *To protect the health and safety of our patients, residents, employees, family members, and the communities we serve, Genesis has implemented a universal COVID-19 vaccination requirement for employees, care partners and onsite vendors.
Other Info
Position Type: Full Time
Job City: Newport
Requisition Number: 443557
Not Stated - 7 Days Ago
Contact Center Member Service Associate
- New England Federal Credit Union (NEFCU)
-
Montpelier, VT
FULL_TIME
- Job DescriptionNew England Federal Credit Union is recruiting for Member Service Associates to join our Contact Center in South Burlington OR Montpelier! These team members will provide efficient, acc...
- 9 Days Ago
Quality Manager - Central Sterile Processing
- University of Vermont Medical Center
-
Burlington, VT
FULL_TIME
- Job Details Job Ref:R0065425 Category:Sterile Reprocessing Employment Type:Full Time Location:111 Colchester Ave, Burlington, VT Department:OR, Preop, PACU & CSR Job Type:Regular Primary Shift:Day Hou...
- 1 Month Ago
Digital Contact Solutions Manager
- PwC
-
Montpelier, VT
FULL_TIME
- Specialty/Competency: Data, Analytics & AIIndustry/Sector: Not ApplicableTime Type: Full timeTravel Requirements: Up to 80%A career within Data and Analytics services will provide you with the opportu...
- 3 Days Ago
Center Human Resource Manager
- Springfield Health and Rehabilitation Center -...
-
Springfield, VT
FULL_TIME
- Genesis is one of the nations' leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how ca...
- 2 Days Ago
Quality Manager
- Dairy Farmers of America
-
St Albans, VT
FULL_TIME
- Manage and lead a team of individuals to ensure effective quality execution, continuous improvement, and regulatory compliance. Provide leadership within the facility to drive positive change through ...
- 4 Days Ago
Contact Center Quality Manager jobs at Popular Companies
Contact Center Operations Manager
- VBeyond Corporation
-
Jersey City, NJ
- Title: Customer Experience Contact Center Strategy and Operations Manager Location: Jersey City, NJ Experience in Financ...
- 6/10/2024 12:00:00 AM
Contact Center Manager
- Vanguard
-
Wayne, PA
- As a Workplace Contact Center Engineering Manager, you will lead a team of engineers dedicated to designing, implementin...
- 6/10/2024 12:00:00 AM
Contact Center Manager (Call Center Manager)
- Educational Federal Credit Union
-
Miami, FL
- Job Summary: The Member Contact Center Manager is responsible for the leadership of the Credit Union's Member Contact Ce...
- 6/9/2024 12:00:00 AM
Contact Center Manager
- SEB Professional North America
-
Irvine, CA
- Who Are We? Our passion for coffee makes SEB Professional North America a growing company! We are in the professional co...
- 6/8/2024 12:00:00 AM
Contact Center Operations Manager
- IGT Solutions
-
San Antonio, TX
- Position: Operations Manager Location: San Antonio, Texas Job Responsibility: IGT Solutions is looking for a Operations ...
- 6/7/2024 12:00:00 AM
Contact Center Operations Manager
- IGT Solutions
-
Philadelphia, PA
- Position: Operations Manager Location: Philadelphia, PA Job Responsibility: IGT Solutions is looking for a Operations Ma...
- 6/7/2024 12:00:00 AM
Contact Center Operations Manager
- IGT Solutions
-
Jacksonville, FL
- Position: Operations Manager Location: Jacksonville, Florida Job Responsibility: IGT Solutions is looking for a Operatio...
- 6/7/2024 12:00:00 AM
Contact Center Manager (Call Center Manager) - On-site
- Educational Federal Credit Union
-
Miami, FL
- Job Description Job Description Job Summary: The Member Contact Center Manager is responsible for the leadership of the ...
- 6/7/2024 12:00:00 AM
About Vermont
Vermont is located in the New England region of the Northeastern United States and comprises 9,614 square miles (24,900 km2), making it the 45th-largest state. It is the only state that does not have any buildings taller than 124 feet (38 m). Land comprises 9,250 square miles (24,000 km2) and water comprises 365 square miles (950 km2), making it the 43rd-largest in land area and the 47th in water area. In total area, it is larger than El Salvador and smaller than Haiti. It is the only landlocked state in New England, and it is also the easternmost and the smallest in area of all landlocked sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$72,244 to $108,794
Most Popular Cities in Vermont for Contact Center Quality Manager Jobs
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Pierre, SD
This includes the day-to-day supervision of non-exempt team members in a high quality/high productivity environment.
January 08, 2020
Contact Center Quality Manager in Champaign, IL
Gain a holistic view of quality - Enjoy powerful, at-the-ready quality dashboards to see team and individual progress in real time.
January 17, 2020
Contact Center Quality Manager in Fargo, ND
Contrary to popular thought, quality control and quality assurance are not one in the same.
January 28, 2020