Contact Center Representative - Inbound jobs in Iowa
Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Inbound jobs
- Greater Iowa Credit Union
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Des Moines, IA
FULL_TIME
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Greater Iowa Credit Union is seeking a Contact Center Representative to assist members, vendors and potential members with their telephone requests. This includes duties associated with teller transactions, account maintenance, loans and cross selling Greater Iowa products and services.
Spanish bilingual candidates receive pay differential.
Hours of Operation: Monday-Friday 8:00AM-6:00PM, Saturday rotation 9:00AM-12:00PM
Location: 1630 22nd Street, West Des Moines, IA 50266 or 826 N. 2nd St., Ames, IA 50010
Position Responsibilities:
Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
Service skills: Provide accurate, courteous, friendly, timely, and professional phone service to all members, potential members, vendors, and co-workers.Working Relations: Your effectiveness in interactions with others including: interpersonal skills, cooperativeness, approachable/open, conflict management and promotes positive environment.
Dependability: Extent to which you fulfill instructions and responsibilities including attendance punctuality and amount of supervision required.
Routinely check for accuracy of member contact information during member interactions and complete contact information change process when appropriate.Responds to member inquiries/issues utilizing various online resources such as email and online chat.
Minimum Requirements:
Experience: Six months to two years of similar or related experience.
Education: A high school education or GED.
Job Type: Full-time
- Greater Iowa is an Affirmative Action, Equal Opportunity Employer (AA/EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
- 1 Month Ago
- Corda Credit Union
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Hiawatha, IA
FULL_TIME
- Have you ever wondered who is behind the curtain in the Wizard of Oz making the magic happen?? It could be one of our extremely knowledgeable Contact Center Representatives!!Due to our growing members...
- Just Posted
- Greater Iowa Credit Union
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Ames, IA
FULL_TIME
- Greater Iowa Credit Union is seeking a Contact Center Representative to assist members, vendors and potential members with their telephone requests. This includes duties associated with teller transac...
- 1 Month Ago
- Waypoint Services For Women Children and Families
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Rapids, IA
FULL_TIME
- DescriptionPOSITION SUMMARYWaypoint's Critical Services department is currently seeking a member to join our Coordinated Entry Call Center team to provide information and referrals to clients. This is...
- 18 Days Ago
- Veridian Credit Union
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Waterloo, IA
PART_TIME
- Contact Center Representative 1MUST LIVE IN THE CEDAR FALLS/WATERLOO IOWA OR SURROUNDING AREAFluency in Spanish or Bosnian speaking welcome. Earn $1.50 more per hour worked!Part-Time (32-35 hr.) Flexi...
- 19 Days Ago
- Veridian Credit Union
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Cedar, IA
PART_TIME
- Contact Center Representative 1 MUST LIVE IN THE CEDAR FALLS/WATERLOO IOWA OR SURROUNDING AREA Fluency in Spanish or Bosnian speaking welcome. Earn $1.50 more per hour worked! Part-Time (32-35 hr.) Fl...
- 19 Days Ago
Contact Center Representative - Inbound jobs at Popular Companies
- Credit Union of Georgia
-
Marietta, GA
- Job Description Job Description Are you looking for a rewarding career with an organization that puts people first? Cred...
- 6/11/2024 12:00:00 AM
- Clearwater Credit Union
-
Missoula, MT
- Job Description Job Description Clearwater Credit Union is the largest CDFI and second largest credit union in Montana. ...
- 6/11/2024 12:00:00 AM
- One Nevada Credit Union
-
Las Vegas, NV
- Looking for a career opportunity in banking? At One Nevada Credit Union, employees matter and we could have the perfect ...
- 6/11/2024 12:00:00 AM
- California Association of Realtors
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Los Angeles, CA
- Job Description Job Description Are you someone who enjoys helping others by fielding a variety of calls ranging from si...
- 6/11/2024 12:00:00 AM
- Caliber Collision
-
Lewisville, TX
- Service Center CSCS TX Job Summary Contacts potential and current customers and solicits sales by telephone and provides...
- 6/10/2024 12:00:00 AM
- Tivly
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Addison, TX
- Job Type Full-time Description Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesse...
- 6/10/2024 12:00:00 AM
- Tivly
-
Covington, GA
- Job Type Full-time Description Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesse...
- 6/10/2024 12:00:00 AM
- First Commerce Credit Union
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Tallahassee, FL
- Come grow with us! First Commerce is expanding, and we want you to join our dynamic, winning team. At FCCU, you can expe...
- 6/8/2024 12:00:00 AM