Contact Center Representative - Inbound jobs in New Jersey
Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Inbound jobs
Contact Center Representative - Neptune
- Hackensack Meridian Health
-
Neptune, NJ
FULL_TIME
-
Description
Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The Contact Center Representative will handle multi-channel requests in a fast-paced centralized contact center environment, interacting with patients, families and clinical staff to schedule appointments, register patients and handle other medical requests. This role interacts with a diverse customer base to assist with questions, concerns or problems with a focus on first contact resolution, providing exceptional customer service, striving to anticipate and meet the needs of HMH consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively to achieve quality and performance standards.
Multiple hybrid positions open in both our Edison and Neptune locations
Hybrid positions with 90% work from home and 10% working onsite after completing the fully onsite training period
Onsite training first 4 weeks of employment and candidates need to be available for the entire duration
Schedules are created between 7:30am - 7:00pm Monday through Friday as well as Saturdays 8:30am - 12:00pm (rotating basis as needed)
Saturday shift (remote) provides a day off during the week
Responsibilties
A day in the life of a Contact Center Representative with Hackensack Meridian Health includes:- Answer incoming calls, emails and chats to accurately schedule, re-schedule, or cancel appointments according to guidelines and established protocols.
- Perform new patient pre-registration. Positively verifies/updates patient identity, demographics, insurance and all other data as required.
- Collaborate with patients, medical practices and various insurance companies to ensure that authorizations are obtained in a timely fashion.
- Ensures accuracy in all required demographic, financial, referral/authorization, clinical, and other registration data is accurately scheduled, collected, verified, and communicated.
- Utilize current Electronic Health Record (Epic) to perform transactions and accurately and efficiently document and route messages to the appropriate practice.
- Respond to patient portal requests and educates patients on the use and benefits of the patient portal.
- Assists with locating a primary care or specialty provider with appropriate referrals within the health system.
- Collaborates, communicates and coordinates to create a positive patient experience.
- Assists patients with any questions and resolves calls with minimal outside direction by researching and exploring answers, alternative solutions, implementing solutions, and escalating unresolved problems.
- Required to meet specific performance metrics of productivity and quality assurance.
- Adheres to all established workflows, scripting, and department call flow.
- Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified to interact with a variety of customers including patients, practice staff, physicians, colleagues and leaders.
- Performs other job-related duties as required.
- Adheres to HMH Organizational competencies and standards of behavior.
Education, Knowledge, Skills and Abilities Required:- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
- Minimum of 1 year of previous experience working in a customer service, customer facing (i.e., retail or hospitality) or call center environment.
- Effective verbal, written and interpersonal communication skills.
- Strong telephone soft skills gained from prior customer/patient experience in a similar role or in a call center environment type role.
- Possess a true patient first attitude, and a passion for assisting patients and delivering a differentiating patient experience on every contact.
- Clear speaking voice.
- Outstanding work ethic and strong adherence to shift schedule (may include overtime and weekend work).
- Associate's or Bachelors degree.
- 1 year of healthcare experience as a Medical assistant or assisting patients in any capacity.
- 2 years of previous experience working in an inbound call center environment.
- Previous experience using EPIC system.
- Knowledge of medical terminology, hospital systems, and insurance processes.
- Bilingual.
- 4 Days Ago
Contact Center Representative - Edison
- HMH HOSPITALS CORPORATION
-
Edison, NJ
FULL_TIME
- Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in c...
- 11 Days Ago
Contact Center Representative - Edison
- Hackensack Meridian Health
-
Edison, NJ
FULL_TIME
- OverviewOur team members are the heart of what makes us better.At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture root...
- 16 Days Ago
Contact Center Representative - Neptune
- HMH HOSPITALS CORPORATION
-
Neptune, NJ
FULL_TIME
- Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in c...
- 1 Month Ago
Call Center Representative - Inbound
- Mid Atlantic Retina
-
Evesham Township, NJ
FULL_TIME
- Wow! You just found your dream job! Join Team MAR for great pay, company funded profit sharing PLUS 401k, vacation time, semi-annual bonuses and an awesome team of physicians and staff to work with! T...
- 7 Days Ago
Call Center Representative - Inbound
- Mid Atlantic Retina
-
Marlton, NJ
FULL_TIME
- Wow! You just found your dream job! Join Team MAR for great pay, company funded profit sharing PLUS 401k, vacation time, semi-annual bonuses and an awesome team of physicians and staff to work with!Th...
- 8 Days Ago
Contact Center Representative - Inbound jobs at Popular Companies
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- Credit Union of Georgia
-
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- Clearwater Credit Union
-
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Contact Center Representative-OB2
- Dental Implants GPS - REMOTE
-
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- Job Description Job Description We are looking for a highly motivated contact center agent who is motivated by helping p...
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Contact Center Representative
- Caliber Collision
-
Lewisville, TX
- Service Center CSCS TX Job Summary Contacts potential and current customers and solicits sales by telephone and provides...
- 6/10/2024 12:00:00 AM
Contact Center Representative- WFH
- Tivly
-
North Las Vegas, NV
- Job Type Full-time Description Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesse...
- 6/10/2024 12:00:00 AM
Contact Center Representative
- First Commerce Credit Union
-
Adel, GA
- Come grow with us! First Commerce is expanding, and we want you to join our dynamic, winning team. At FCCU, you can expe...
- 6/9/2024 12:00:00 AM
Contact Center Representative
- First Commerce Credit Union
-
Tallahassee, FL
- Come grow with us! First Commerce is expanding, and we want you to join our dynamic, winning team. At FCCU, you can expe...
- 6/8/2024 12:00:00 AM
Contact Center Representative
- PINK JEEP TOURS INC
-
Sedona, AZ
- Job Details Job Location Pink Jeep Tours LLC - Sedona - Sedona, AZ Position Type Full Time Salary Range $16.50 Hourly Jo...
- 6/7/2024 12:00:00 AM
About New Jersey
New Jersey is bordered on the north and northeast by New York (parts of which are across the Hudson River, Upper New York Bay, the Kill Van Kull, Newark Bay, and the Arthur Kill); on the east by the Atlantic Ocean; on the southwest by Delaware across Delaware Bay; and on the west by Pennsylvania across the Delaware River.
New Jersey is often broadly divided into three geographic regions: North Jersey, Central Jersey, and South Jersey. Some New Jersey residents do not consider Central Jersey a region in its own right, but others believe it is a separate geographic and cultural area from the Nor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$36,602 to $48,093