Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Contact Center Associate / Apheresis Tele-Recruiter, Enterprise
Job Locations US-RI-Providence
Job ID
2024-6353
Category
Administrative
Minimum Rate
USD $22.00 / Hr.
Maximum Rate
USD $22.00 / Hr.
Work Location Type
Remote
Overview
In 1979, the Rhode Island Blood Center was established by the hospitals in Rhode Island as a private, not for profit agency to collect, test, and distribute blood products.
Today, the Rhode Blood Center is a division of New York Blood Center and is among the nation's premium providers of blood products and services and an integral part of the Rhode Island community's health care system.
As of December 2018, the Rhode Island Blood Center employs approximately 320 full- and part-time employees. Our employees are committed to the Blood Center's mission of providing a safe and adequate blood for patients within our community.
We seek individuals who are caring and compassionate, who take pride in their work, and are looking for a rewarding experience.
At the Rhode Island Blood Center, you not only have a job but also the opportunity to make a difference.
For more information about a career with us, please watch the video below :
Career in Blood" video
Responsibilities
This role recruits, prescreens, and schedules apheresis / platelet donors via various telecommunications channels, provides information, addresses queries, and encourages apheresis / platelet donation to ensure platelet products supply, meeting current and future needs of the clients served.
Candidates must be able to report into one of the following NYBCe locations : Providence Rhode Island; Newark Delaware; St.
Paul Minneapolis; Lincoln, Nebraska.
Engage and Recruit : Make calls, text, and email current donors, across all divisions, to build relationships, educate them about apheresis / platelet donation.
and schedule future appointments effectively while ensuring focus days are properly utilized to ensure inventory and hospital demand are able to be met.
Champion Platelet Conversion : Use targeted outreach strategies and insightful educational materials to convert known donors into platelet donors.
Leverage your soft sales skills to make a connection with donors, emphasizing the science based, patient based and donation specific data behind this critical procedure.
May also attend local blood drives to assist with donor conversion.
Accurately track and update donor information, including but not limited to call outcomes, donor suitability requests and record post-donation details, ensuring data integrity and supporting department operations.
Will utilize multiple CRM's as part of the day to day job function.
Focus on action : Constantly innovating to optimize the platelet donor experience. Acts as a bridge between donors and leadership, ensuring critical concerns are heard and acted upon.
Provides proactive feedback and suggestions regarding donor incentive, schedules, operations, etc.
Escalate critical technical issues with clear details and relevant evidence to ensure timely resolution.
Multitasking Master : Actively handle inbound calls from donors and the main automated attendant, promptly addressing questions / inquiries, while directing calls for business partners appropriately.
Qualifications
Education :
High school diploma or equivalent. Preferred Associate's degree or higher.
Related Experience :
Knowledge :
Skill :
Abilities :
The proposed hourly wage for this position is $22.00 / hour.
Last updated : 2024-05-29