Contact Center Representative jobs in California
Recently Added Contact Center Representative jobs
Contact Call Center Representative
- Wine of the Month Club
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Monrovia, CA
FULL_TIME
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Overview
Wine of the Month Club was founded in 1972 and is the oldest subscription box wine club in America. We pride ourselves on helping our customers find the perfect wines at the best prices. We’re looking for Member Service Representatives with an interest in wine and willingness to learn about our products and share that knowledge with our customers. We want individuals who have an interest in working in the growing eCommerce industry; and need the best and brightest to uphold our high standards of customer service and member loyalty.
Job Description
As a Customer Services Representative you will provide product knowledge and membership information to our current and potential customers. You will maintain and update customer accounts to assure shipments are sent out promptly and correctly. Customer Service Representatives are required to do outbound calling to resolve payment issues, membership changes and upgrades as well as follow up with potential new customers. Working with members to confirm they are in the correct club and are taking advantage of all membership benefits. As a Customer Services Representative you will field customer questions and resolve problems. Customer feedback is important you will be responsible to relay feedback to management to improve quality, integrity and service. You will be patient, courteous, and put our customers first; assuring that every interaction leaves the customer a “Raving Fan”.
Skills- Possess strong customer service and problem solving skills.
- Maintain excellent oral and written communications
- Have patience and an ability to listen to customers concerns
- Ability to multi-task and work under deadlines
- Must demonstrate the ability to assess situations and provide quick and educated decisions to rectify customer complaints and conflict
- Answer and assist Inbound Customer Calls through the phone queue
- Respond to Customer Inbound Emails
- Respond to customer online chats and SMS text messages
- Outbound calling
- Process customer orders via phone, email & website
- Update customer account information
- Sell and upgrade wine, memberships and gifts to current and potential customers.
- 1 year of proven customer support and sales experience
- Established track record of reliability and good attendance
- Strong phone contact handling skills and active listening
- Must have the ability to work a flexible schedule, and be willing to work extended hours including weekends during peak seasons.
- Must be 21 years of age or older
- High School Diploma (some college preferred)
Our application and interview process is now completely virtual. All applicants will be asked to submit information through email and interviews will be carried out via phone and zoom meeting. - 4 Days Ago
Contact Center Representative I
- L A Federal Credit Union
-
Glendale, CA
FULL_TIME
- Job Summary / Description LAFCU's Contact Center Representative I provides excellent member service to Members calling into LAFCU’s Contact Center. Provides information and promotes credit union produ...
- 6 Days Ago
Member Contact Center Representative
- Financial Partners Credit Union
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Downey, CA
FULL_TIME
- We are looking to add to our team in the Contact Center and currently looking for a representative to assist our Members over the phone with all their banking needs. You will promote a positive, profe...
- 6 Days Ago
Contact Center Representative I
- Wescom Credit Union
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Pasadena, CA
FULL_TIME
- Please use Firefox or Chrome internet browser to complete this applicationCurrent Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening.We value and...
- Just Posted
Contact Center Representative
- Tri Source International LLC
-
Santa Clarita, CA
FULL_TIME
- Join our Team!Our state-of-the-art Call Center is looking to build on our biggest strength: our teammates! We are searching for energetic representatives with GREAT communication skills for various po...
- 10 Days Ago
Contact center representative
- Wescom Credit Union
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Anaheim, CA
FULL_TIME
- Please use Firefox or Chrome internet browser to complete this application Current Wescom Employees : Please visit the Career Center in Workday to search and apply for a current job opening. We value ...
- 19 Days Ago
Contact Center Representative jobs at Popular Companies
Contact Center Representative
- PINK JEEP TOURS INC
-
Sedona, AZ
- Job Details Job Location Pink Jeep Tours LLC - Sedona - Sedona, AZ Position Type Full Time Salary Range $16.50 Hourly Jo...
- 6/12/2024 12:00:00 AM
Contact Center Representative
- Clearwater Credit Union
-
Missoula, MT
- Job Description Job Description Clearwater Credit Union is the largest CDFI and second largest credit union in Montana. ...
- 6/11/2024 12:00:00 AM
Contact Center Representative
- One Nevada Credit Union
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Las Vegas, NV
- Looking for a career opportunity in banking? At One Nevada Credit Union, employees matter and we could have the perfect ...
- 6/11/2024 12:00:00 AM
Contact Center Representative
- Credit Union of Georgia
-
Marietta, GA
- Job Description Job Description Are you looking for a rewarding career with an organization that puts people first? Cred...
- 6/11/2024 12:00:00 AM
Contact Center Representative-OB2
- Dental Implants GPS - REMOTE
-
Dana Point, CA
- Job Description Job Description We are looking for a highly motivated contact center agent who is motivated by helping p...
- 6/11/2024 12:00:00 AM
Contact Center Representative
- Caliber Collision
-
Lewisville, TX
- Service Center CSCS TX Job Summary Contacts potential and current customers and solicits sales by telephone and provides...
- 6/10/2024 12:00:00 AM
Contact Center Representative
- First Commerce Credit Union
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Adel, GA
- Come grow with us! First Commerce is expanding, and we want you to join our dynamic, winning team. At FCCU, you can expe...
- 6/9/2024 12:00:00 AM
Contact Center Representative
- First Commerce Credit Union
-
Tallahassee, FL
- Come grow with us! First Commerce is expanding, and we want you to join our dynamic, winning team. At FCCU, you can expe...
- 6/8/2024 12:00:00 AM
About California
California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the third-largest by area. The state capital is Sacramento. The Greater Los Angeles Area and the San Francisco Bay Area are the nation's second and fifth most populous urban regions, with 18.7 million and 9.7 million residents respectively. Los Angeles is California's most populous city, and the country's second most populous, after New York City. California also has the nation's most populous county, Los Angeles County, and its largest county by area, S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative jobs
$36,836 to $48,401
Most Popular Cities in California for Contact Center Representative Jobs
What does a Contact Center Representative do?
Contact Center Representative
Receive and document customer concerns.
May 19, 2023
Collects relevant caller data accurately and quickly during the telephone conversation.
May 05, 2023
Documents and enters information in related systems.
April 28, 2023
Contact Center Representative in San Antonio, TX
Manage customer requests from channels other than phone (eg.
March 28, 2023
Contact Center Representative in Salt Lake City, UT
Requires general knowledge of the organization, its services and policies and procedures.
May 13, 2023