Contact Center Representative jobs in Illinois

LaSalle Network has partnered with a credit union that offers easy-to-use checking account choices for each users’ individual needs.

They are seeking a Contact Center Representative to join their team.

Contact Center Representative Responsibilities :

Deliver service to both internal and external members that are in alignment with the credit union’s service promises

Possess adequate product knowledge as measured by the annual product knowledge certification assessment

Explain and recommend credit union products and services

Provide general account information

Provide information on new and on-going promotions

Address and resolve member problems and complaints

Record research requests and deliver to appropriate personnel

Possess knowledge of bill pay and assist members with the set up and usage

Facilitate wire transfer requests, process check orders, provide loan payoff information, set up auto share transfers, loan transfers and off-cycle transfers, provide rate information on deposits and loans

Post loan payments

Process phone transfer requests between share accounts, loan accounts and cross-member accounts, check withdrawals and loan advance requests

Contact Center Representative Responsibilities :

Customer service experience

Ability to work onsite in Naperville, IL

Excellent communication skills

If the role of Contact Center Representative interests you, please apply today. We look forward to reviewing your application.