STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.
STCU offers excellent benefits:
• Paid time off—plus 11 paid holidays!
• Medical, dental, vision and life insurance
• Training and career development
• Success sharing plan
• 401(k) matching contributions
• Tuition reimbursement
An overview of the benefits can be found here.
Salary range: $20.02 - $28.02 per hour
The Contact Center Operations Representative serves the membership through effective communication, troubleshooting, proactive learning, deepening member relationships, and member advocacy over the phone.
Core Job Requirements/Outcomes
Other Essential Functions
Education: High School Diploma or equivalent required.
Job Experience: Minimum of two years customer service experience, preferably in a contact center environment.
Software Skills: Proficient knowledge of MS Office programs including Outlook, Word and Excel.
Other Skills: Strong written and verbal communication skills. Bilingual abilities, including ability to read, write and speak Spanish fluently is preferred.
Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.
Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.
Please review our website for more information and to apply at stcu.org/careers.