Contact Center Representative - Outbound jobs in Maryland
Contact Center Representative - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional information. Additionally, Contact Center Representative - Outbound requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Outbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Representative - Outbound jobs
- Partnered Staffing - Kelly Services
-
Frederick, MD
FULL_TIME
-
Company Description
Kelly Services, Inc. is a Fortune 500 company headquartered in Troy, Mich., providing employment to more than 700,000 employees annually, with skills including office services, accounting, engineering, information technology, law, science, marketing, light industrial, education, health care and home care. Kelly Services is an Equal Opportunity Employer.
Job Description
Answers inbound customer calls
Researches and solves general billing issues
Handles customer requests that come through mail and emails
Identifies whether customer calls should be forwarded to appropriate staff and completes call transfer, if necessary
Responsible for completing multiple paperwork forms to resolve customer issues.
Generates customer letters in response to customer queries
Recognizes, documents, and alerts Team Leaders and Supervisors of customer contact trends.
Participates in department and company meetings.
Experience with Microsoft Office Excel/Word/PowerPoint is preferred
Other duties assigned.
Qualifications
High School Diploma
1 years Customer Service Experience
Prior experience in an administrative function
- 8 Days Ago
- Securityplus Federal Credit Union
-
Windsor, MD
FULL_TIME
- DescriptionThis position is responsible for providing world-class service to credit union members who communicate to the Contact Center via phone, fax, web, mail or e-mail, and is responsible for stre...
- Just Posted
- Education Affiliates
-
Nottingham, MD
PART_TIME
- This is a part-time position for Education Affiliates and our Call Center is located in White Marsh, Maryland. We are looking for upbeat, self-motivated individuals exhibiting excellent customer servi...
- 22 Days Ago
- Live! Casino and Hotel Maryland
-
Hanover, MD
FULL_TIME
- Overview Why We Need Your Talents: The overall goal of the Contact Center Representative is to ensure all communications (digital and audio) are handled in a timely, professional, and courteous manner...
- 2 Days Ago
- HAR.com
-
Bel Air, MD
FULL_TIME
- SummaryJob DescriptionThe Contact Center Agent builds, develops and fosters great member relationships. They answer incoming calls, respond to inquiries, troubleshoot issues/problems, process requeste...
- Just Posted
- CCS, LLC
-
Bowie, MD
FULL_TIME
- Overview: The Contact Center Lead is responsible for assisting with the day-to-day operations of the contact center. The Contact Center Lead will assist supervisors with daily operations including ass...
- 10 Days Ago
Contact Center Representative - Outbound jobs at Popular Companies
- TEKsystems
-
Naperville, IL
- *Description:* a) Explain and recommend products and services b) Provide general account information c) Provide informat...
- 6/2/2024 12:00:00 AM
- PINK JEEP TOURS INC
-
Sedona, AZ
- Job Details Job Location Pink Jeep Tours LLC - Sedona - Sedona, AZ Position Type Full Time Salary Range $16.50 Hourly Jo...
- 6/2/2024 12:00:00 AM
- Clearwater Credit Union
-
Missoula, MT
- Job Description Job Description Clearwater Credit Union is the largest CDFI and second largest credit union in Montana. ...
- 6/1/2024 12:00:00 AM
- Credit Union of Georgia
-
Marietta, GA
- Job Description Job Description Are you looking for a rewarding career with an organization that puts people first? Cred...
- 6/1/2024 12:00:00 AM
- Dental Implants GPS - REMOTE
-
Dana Point, CA
- Job Description Job Description We are looking for a highly motivated contact center agent who is motivated by helping p...
- 6/1/2024 12:00:00 AM
- FLORIDA CREDIT UNION
-
Gainesville, FL
- Job Details Job Location Fort Clarke - Gainesville, FL Position Type Full Time Description Contact Center Representative...
- 5/31/2024 12:00:00 AM
- First Commerce Credit Union
-
Adel, GA
- Come grow with us! First Commerce is expanding, and we want you to join our dynamic, winning team. At FCCU, you can expe...
- 5/30/2024 12:00:00 AM
- First Commerce Credit Union
-
Tallahassee, FL
- Come grow with us! First Commerce is expanding, and we want you to join our dynamic, winning team. At FCCU, you can expe...
- 5/29/2024 12:00:00 AM